Customer Service Analytics and Project Support

3 semanas atrás

Lisboa, Portugal Johnson & Johnson Tempo inteiro

Caring for the world, one person at a time’... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

The Customer Service Department is looking for a professional as **Customer Service Analytics and Project Support **(with a** 1-year fixed-term contract **).

The role reports to the Customer Service Manager, will be responsible for analyzing and reporting team SLAs to management and stakeholders, and be involved on new projects that could improve efficiency and automation of department.

**KEY DUTIES AND RESPONSIBILITIES**:

- Ensure that customer satisfaction improves by monitoring key performance metrics and define action plans with Customer Service Manager
- Support Customer Service Manager in daily tasks, like Dashboard Creation/maintenance and weekly Data Analysis, key metrics
- Support project implementation related to Customer Service Automation or other projects related to department (Data analysis, preparation, test execution, etc).
- Acquire knowledge of all customer service activities (calls and orders), to support new tools/ software and analytics
- Ability to make dashboards, develop and deliver presentations
- Represent Customer Service Team in Internal Meetings

**Qualifications**:
KEY QUALIFICATIONS
- Bachelor’s degree
- Experience in a Customer Service Department
- Fluency in English, both written and spoken
- Strong communication, team player and interpersonal skills
- Analytical, critical thinking
- Organizational, presentation and reporting abilities
- Hybrid work possible

The job holder is expected to be based in the current country of residence (Portugal).

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

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