Credit Collector O2c

Location: Paço de Arcos, Portugal

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales Portugal is a Competence Centre of the Thales Group, whose mission is to integrate and develop solutions and products for Thales projects worldwide. Having around 220 specialized human resources Thales Portugal has a strong capability to design, develop, and deploy systems and services efficiently in the Defence, Security (Critical Information Systems, Critical Infrastructure and Banking) and Transportation markets.

Thales Business Support Services (TBSS) is a Thales company operating as a shared service centre in Portugal for Thales internal entities (our customers). We perform administrative transactional tasks within the Purchase to pay (P2P), Order to cash (O2C) and Record to report (R2R) processes performing certain activities of Thales Finance and Procurement functions across Europe (excluding France).

As O2C Credit Collector you will have the exposure and understanding of the O2C (Order to Cash) end-to-end process/full cycle (overview): customer master data, billing process; credit management, collections, cash allocation, AR month-end subledger close and reporting. Assisting in day-to-day administrative tasks in compliance with TBSS procedures and work instructions. You will be integrated in a young and dynamic multicultural environment and interact with people from other countries on a daily basis. You will be able to learn on-the-job while contributing with your knowledge.

**Key Responsibilities and Tasks**:

- Secure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment;
- Drive timely collection by following up on overdue invoices with customers, sales team;
- Manage customer relationship, which includes problem resolution and root cause analysis;
- Assess & support the credit risk review on regular basis. Suggest the required credit limits;
- Analysis on the release of the blocked orders and ensure timely release;
- Be one of the points of contact into the SSC for customer queries
- Manage all initial queries and tickets raised;
- Reconcile Customer statements;
- Adhoc tasks as requested

**Skills**:

- Good communication skills both verbal and write;
- Good team player - flexible and adaptable to multi-tasks;
- Excellent customer service skills

**Experience**:

- Proficient use Excel and Outlook;
- Experience of working for a medium or large and complex organisation - Multinational
- Any knowledge of Accounts receivable or finance processes
- Background of one
- or two-years in finance departments

**Qualifications**:

- Good level of English (B2, C1)
- University degree in Accounting, Management, Economics (or in a similar area).