Head of Digital Travel Services

3 semanas atrás

Amadora, Portugal NOKIA Tempo inteiro

**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to innovative ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**
CFO is a diverse team at the frontline, delivering finance and business services, investor relations, and more across the world. Are you passionate about digital transformation, value openness and want to influence the direction of Nokia? Then, you may be the right fit Within CFO organization you will be part of Global Business Services (GBS) Source to Pay (S2P) team that is focusing on sourcing, purchasing order management, invoice receiving and payment related activities.

You will integrate to a team that is being established and where you'll be able to contribute with your ideas to bring it to the next level. It's a global team with an elevated level of exposure to senior leadership of Nokia.

**What you will learn and contribute to**
By **Heading the GBS S2P Digital Travel Services **team: managing and ensuring cost, availability, innovation, and quality according to target setting and BG and CF requirements per given area, definition of global supplier strategy and global Travel Policy.

As part of our team, your
**main responsibilities** will be:

- Allocation and management of work to team members and first point of escalation for issues from the team
- Establish the key deliverables and ensuring that the team can deliver against these, provide analysis and recommendations where targets have not been met
- Support the team in resolving complex operational issues
- Manage Service Level Agreements (SLAs) and ensure Operational and Financial Key Performance Indicators (KPI’s) for the team are met
- Continuously monitor KPI performance and take remedial action where required to ensure performance and quality standards are met
- Connect regularly with stakeholders to understand their needs and communicate updates, changes and actions required in the team
- Supervise and continuously improve the efficiency of the team by implementing optimized processes
- Ensure that all external and internal control and SOX regulations are adhered to, and full compliance is maintained for business-as-usual (BAU) activities
- Get work done with proper attention to quality, timeliness, and customer satisfaction
- Provide visibility to stakeholders on performance bottlenecks and identifies efficient approaches to accomplish tasks
- Strengthen the cross-functional representation, engagement, accountability, ownership, and communications
- Coordinate Continuous Improvement program within own market, encourage and motivate the teams to suggest and implement ideas
- Ensures adherence with all relevant procurement policies, processes and SOX controls and supports audits

**Your skills and experience**
You have:

- **10+ years working and 3+ years of Line Manager experience** in Telco environment, preferably Procurement
- Fluent **English **and excellent **communication, negotiation, and presentation** skills
- Strong **customer orientation and stakeholder management** skills
- Ability to **drive** towards common goal and **work under pressure**

It would be nice if you also had:

- Deep understanding of Indirect Sourcing and Travel Services
- Digitalization driven approach
- Fluent English
- Improvement and solution-oriented mindset
- Decision making / strategic thinking
- Cost analysis and management skills
- Excellent market information analysis skills and supply market knowledge
- Influencing skills / working across boundaries
- Internal stakeholder management skills and supplier relationship experience

**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristi

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