Application Production Support

4 meses atrás


Porto, Portugal askblue Tempo inteiro

Do you know **AskBlue**?

We were born in 2013, and we provide services in the field of information technology.

We are looking for **Application Production Support** to join our company in one of our projects, in **Lisbon or Porto.**

**Tasks**:

- Provide first class support to all users of the system in a timely and efficient manner;
- Liaise with the developers to help to unlock production issues raised by the business;
- Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems);
- Maintain a knowledge base regarding support issues and their resolution;
- Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests;
- Participate in change implementations, always ensuring pre-production tests were carried out and production implementation 4eyes rule is respected;
- The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.

**Requirements**:

- Linux/UNIX & Windows Systems;
- ServiceNow (ITIL);
- Geneos / Daynatrace (Monitoring Framework);
- SQL;
- Financial Markets - Transversal Financial Markets;
- Fluent in English;
- Communication - oral & written;
- Ability to collaborate / Teamwork;
- Proactivity;
- Strong analytical skills;
- Ability to prioritise work effectively in a dynamic, ever changing environment;
- Flexible to work in OnCall support and/or to cover business for some bank holidays / week-ends (rotation basis).

**Work Arrangement**:

- Hybrid.

**Offer**:

- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.

**AskBlue - Business & Technology



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