Business Process Specialist
4 semanas atrás
**Business Process Specialist**
A Ray-BBDM encontra-se a desenvolver um processo de pesquisa para o Banco CTT que, no âmbito da sua estratégia de crescimento, automatização de processos e melhoria da experiência de cliente procura um **Business Process Specialist** para integrar a Direção de Operações (em Lisboa).
**Responsabilidades**:
- Desafiar processos e procedimentos com foco no aumento da eficiência e melhoria da experiência do Cliente interno e externo
- Identificar e colaborar na implementação de oportunidades de melhoria processual
- Desenvolver requisitos funcionais que correspondam às necessidades do Negócio
- Assegurar o alinhamento dos vários Stakeholders no desenho da solução
- Criar documentação funcional de suporte à solução
- Acompanhar e assegurar a implementação dos requisitos definidos
- Participar em cerimónias das _squads agile_
**Perfil**:
- Formação na área de Gestão, Economia, Engenharia e Gestão Industrial (ou equivalente)
- Experiência em funções semelhantes (mínimo 2 anos)
- Experiência em Banca (mínimo 2 anos) - _Preferencial_
- Experiência em metodologias **Agile**:
- Conhecimentos de **design thinking** - _Preferencial_
- Interesse pelas áreas de Tecnologia
- Iniciativa e foco na melhoria contínua
- Conhecimentos de desenho de processos
- Proatividade e resiliência
- Capacidade de resolução de problemas e espírito crítico
- Team player
- Foco e orientação para objetivos
- Capacidade analítica e de organização
- Domínio da língua Inglesa
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