German-speaking Technical Support Advisor

2 meses atrás

Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

German-speaking Technical Support Advisor in Lisbon - remote

**Job details**:
**Location**

Lisbon

**Discipline**
- Customer Service**Reference**

35687

**Contact Name**

Lion Kruse

**Job description**:
**Wir suchen deutschsprachige Mitarbeiter im Bereich der technischen Kundenberatung in Lissabon oder bequem von Zuhause aus, aus dem Süden von Portugal**

**Das Unternehmen**

Unser Kunde ist ein französisches multinationales BPO-Unternehmen, welches das Geschäft für die aufregendsten Marken der Welt menschlicher macht. Wenn Sie sich für unseren Kunden entscheiden, werden Sie Teil einer Familie von über 62.000 Game-Changern von mehr als 170 Standorten in 49 Ländern. _Schließen Sie sich unserem Kunden an und Sie haben die Möglichkeit, Teil eines multikulturellen Teams, einer schnelllebigen Umgebung und eines vielfältigen Pools von engagierten Projekten mit einigen der besten B2C- und B2B-Marken weltweit zu sein_

**Die Position**

Als technischer Kundenberater setzen Sie Ihre Fähigkeiten ein, um aufkommende Probleme präzise und effizient zu lösen. Sie sorgen für exzellente Standards und teilen Ihre Leidenschaft für Technologie mit Kunden und Kollegen. Angesichts der Dynamik dieses Jobs werden Sie in der Lage sein, Ihre IT-Fähigkeiten zu entwickeln und Ihre Karriere in Ihrem eigenen Tempo voranzutreiben.

**Zu Ihren Aufgaben gehören**:

- Beantwortung von Kundenanfragen und Dokumentation relevanter Fallinformationen
- Gewährleistung einer exzellenten Kundenzufriedenheit
- Unterstützung bei Pre-Sales, allgemeinen Anfragen und technischen Support-Problemen per Telefon, E-Mail, Chat und Social-Media-Kanälen (wie zugewiesen)
- Angemessen auf Kundeneskalationen reagieren und den Prozess präzise dokumentieren
- Zusammenarbeit mit anderen Technikern zum Beheben oder ordnungsgemäßen Schließen von Tickets
- Verwaltung eines Ticketsystems
- Der Weisung des Managements folgen und konstruktives Feedback geben

**Die Anforderungen**:

- Muttersprachliche Deutschkenntnisse (C2) + Englischkenntnisse
- Erfahrung in der technischen Fehlersuche von Vorteil
- Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten zur Vereinfachung der Fachsprache für nicht-technische Benutzer
- Nachgewiesene Fähigkeit, verschiedene Kunden effektiv zu behandeln, einschließlich, aber nicht beschränkt auf alle Aspekte körperlicher und geistiger Behinderungen und Eskalationen
- PC-Kenntnisse erforderlich
- Sicher in Google Docs und Google Tabellen
- Eignung für eine drahtlose Fehlerbehebung
- Vertrautheit/Eignung mit Netzwerken (Proxy-Einstellungen, Router, Internet-Modems, Ethernet), Android-Betriebssystemen und Online-Apps) **bevorzugt**:

- Geduld, um zu kommunizieren und Probleme zu lösen
- Behandeln Sie alle Daten und persönlichen Informationen mit höchster Vertraulichkeit
- Bleiben Sie auf dem Laufenden über die neuesten IT- und Technologietrends
- Proaktiv, selbstmotiviert und ein großartiger Teamplayer

**Die Vorteile**:

- Wettbewerbsfähiges Gehalt (14 monatliche Zahlungen pro Jahr) + monatlicher Leistungsbonus + Essenszuschlag
- Umzugspaket: Flugrückerstattung und Unterbringung für 12 Monate
- Private Krankenversicherung mit Zahnarztplan (nach 6 Monaten Vertrag)
- Transportkostenzuschuss
- Wachsende Chancen und Möglichkeiten für eine internationale Karriere

**Das Leben im Unternehmen**:

- Arbeiten Sie mit einem vielfältigen Umfeld mit Menschen aus über 15 Nationen
- Profitieren Sie von unseren modernen Annehmlichkeiten, vielen Rabatten in lokalen Unternehmen, Firmenfeiern und Veranstaltungen und vielem mehr
- Wir fördern die Mobilität zwischen Unternehmen, um an jedem unserer Standorte auf der ganzen Welt zu arbeiten
- Neue und moderne Büros in Lissabon

**Warum in Lissabon arbeiten?**

Lissabon ist die pulsierende Hauptstadt Portugals und hat etwa 500.000 Einwohner im Stadtzentrum und rund 2,8 Millionen in der gesamten Metropolregion. Die Stadt liegt in der Nähe des Meeres, bietet großartige Einkaufsmöglichkeiten, fantastisches Essen, ein lebhaftes Nachtleben und ein erstaunliches kulturelles Erbe. Lissabon bietet ein warmes Klima für den größten Teil des Jahres. Dies ist einer von vielen Gründen, warum sich die atemberaubende Stadt zu einem der beliebtesten Reiseziele für Europäer entwickelt hat und eine wachsende Ex-Pat-Community hat.

**Multilingual Jobs Worldwide**
- Wir sind eine führende, auf mehrsprachige und internationale Personalvermittlung spezialisierte Agentur, die mit Unternehmen aus der ganzen Welt zusammenarbeitet und Talente aus Deutschland, Frankreich, den Niederlanden, Belgien, Italien, Spanien und anderen Ländern vermittelt.- Multilingual Jobs Worldwide ist eine der führenden internationalen Personalvermittlungsagenturen in Europa, die die spannendsten Jobs mit mehrsprachigen Talenten zusammenbringt. Wir haben Büros in Oslo, Tallinn, Malaga, Malta und Lissabon. Mit unseren mehr als 300 Partnern in über 30 Ländern haben wir bereits über

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