Application Support/file Transfer

Há 1 mês

Lisboa, Portugal Boost-IT Tempo inteiro

Boost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions.

People are our most important asset and the reason for our business. We are proud of our strong culture, that challenges the status quo and always searches for the best solution for our clients.We believe technology can lead to a positive change in society, connect and inspire and, ultimately, lead to a better future.

BOOST IT. DOING IT. BETTER

Tasks

**Main Responsibilities**:

- File transfer team is in charge of delivering the best solution to face business file exchange needs

**Main Activities**:

- Contribute to the analysis about new flow exchange providing the best tech solution
- Implement and/or follow up of new flow coding on Local Platform and central ones
- Support the testing phase until the rollout
- Facilitate the service transition to first level support teams
- Provide 3rd level support as technology experts
- Contribute to strategic central/ local projects

**Main Tasks**:
Support Tasks
- Perform validation between each environment
- Perform regular reviews of scripts before UAT phase
- Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
- Perform a capacity planning for projects at least once a year
- Ease implementation between project team and SQL expert team (production) to smooth work
- Provide support to projects regarding definition of solutions
- Participate on the standardization of practices
- Participate on the validation of migrations done of servers instances
- Participate on the evolution of servers tools
- Provide training for IT staff regarding servers technologies

Incident Management
- Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
- Re-instate services as soon as possible whenever an incident occurs

Problem Management
- Identify recurring Issues and service Request and define action plans to reduce them

**Requirements**:
**Language Skills**:
English - Expert

Italian - Expert

**Technical Skills**:

- First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
- At least 10 years’ experience in a similar position
- General IT infrastructure knowledge
- Particular knowledge and experience with RedHat Linux, Windows, UNIX, WAS, SQL, CFT and MQ Series
- Network concepts
- Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
- File Transfer Open protocol, sftp, ftp and proprietary protocol (cft)
- Relational database concepts’ knowledge
- Nice to have: Primeur Spazio MFT/s product knowledge.

**Soft Skills**:

- Good communication skills
- Autonomous person (knows the answer and argues the plus of his position)
- Team player
- Think out-of-the box and come up with new ideas/ improvements for the processes

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