IT Junior Servicenow Analyst

1 semana atrás

Porto, Portugal Infineon Technologies Tempo inteiro

As an IT Junior ServiceNow Analyst, you will work in an agile global team that aims to create maximum value for our customers through the automatization and digitalization of HR processes, services, and workflows in ServiceNow.

In your new role, you will:

- **Collaborate with IT and HR counterparts **in an agile way to **analyze requirements **in detail, as well as **research and propose technical solutions in ServiceNow **;
- **Consult global HR stakeholders **in their problem statements, conduct feasibility checks, and provide guidance in requirement definition;
- **Create and estimate user stories **, **drive technical implementation in ServiceNow **, **conduct testing **, and **manage deployment and support **during the hypercare phase.

You naturally thrive as a team player, possessing great communication skills that foster lasting relationships with stakeholders and facilitate knowledge sharing among team members. You are pragmatic and enthusiastic about expanding your knowledge and skills within the ServiceNow environment. You make customer satisfaction a top priority, ensuring that our solutions address our customers’ needs. Furthermore, your high-quality work standards and strong analytical skills guarantee attention to detail.

You are best equipped for this task if you have:

- **A degree in Business Administration, Computer Science or Information Technolog **y **, or equivalent field of studies;
- **Relevant experience within an IT department **, ideally in an international environment;
- High technical **affinity and experience with HR tools **;
- **Experience with HR digitalization **(processes, services, workflows) **in ServiceNow **or similar software, mainly no/low-coding effort - relevant certifications are a plus;
- Strong **analytical skills **and structured way of working;
- **Fluency in English.**

**Please send us your CV in English.**

**Driving decarbonization and digitalization. Together.**
**- Feel welcome at Infineon Shared Service Center in Porto -**

Our multifunctional business model is focused on high-quality services through operational excellence with engaged people. We are recognized globally at Infineon as a valuable business partner.

These are the main business services on our site: Finance, Procurement, Human Resources, Cyber Security, Robotic Process Automation, IT, Audit, Legal, Compliance, and Business Continuity among other areas that consolidate us as a high-quality partner.

You will find a very open and approachable working culture at Infineon Porto, focused on promoting our people's engagement and well-being at work.

**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.

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