IT Governance Consultant

2 semanas atrás


Lisboa, Portugal Capgemini Tempo inteiro

IT Governance Consultant

At Capgemini Portugal, you will work with some of the industries leading experts, with cutting edge technologies, and a supportive community. You’ll be challenged daily and given strong responsibility from day one.
- What are we looking for?
- Bachelor’s degree in Information Technology or related field is required, or equivalent experience.
- ITIL V3 Expert Certified (is a must)
- ISO20000 Lead Implementer/auditor (preferred)
- ITIL 4 Managing Professional
- PMP/PMI certification
- CBAP or PBA
- COBIT Design & Implementation
- Additional Information
- 4+ years’ experience in ITSM domain
- 4+ year’s experience in analyzing and advising on IT Operating Models
- Strong experience in ITSM, IT policies and process consultancy domain
- Portuguese Native
- English Level 2 (spoken and written), French is a plus
- What would your daily tasks look like?
- Conduct IT Governance/ITSM assessment and prepare the assessment report
- Conduct COBIT assessment
- Discover and understand the client pains and issues regarding the policies, processes and procedures and accordingly propose realistic solution
- Define and document IT policies
- Lead the process design workshops with the client
- Design IT Governance and service management processes and procedures with all of its related components (policy, objective, activity, metrics, RACI, roles and responsibilities, templates, etc.)
- Model process workflow using BPMN
- Build IT service catalog and SLAs
- Provide training sessions to processes practitioners and managers to run and operate the processes
- Mentor and guide processes implementation
- Conduct ISO20000-1:2011 or 2018 internal audit with the required action plans to close any identified gap
- Advanced Experience in JIRA/Confluence


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