Claims Management Junior Specialist
Há 2 dias
**Position Snapshot**:
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor’s Degree
English Speaker
**Position Summary**:
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.
**A day in the life of...**:
- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
**What will make you successful**:
- Bachelor’s degree in Business, Finance, Economics or similar;
- Proficiency in English;
- Strong problem solving and analytical skills;
- Customer orientation.
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