IT Pos Technician

2 meses atrás

Lisboa, Portugal Host Hotel Systems Tempo inteiro

Are you looking for a new career challenge? Are you looking forward to work in a tech environment with a great team spirit?

Then you’re looking at the right place

Host Hotel Systems is the largest tech supplier for the hospitality sector operating in Portugal, with more than 1700 clients.

At Host, we create tailored solutions for business of all the scales - from hotels and hotel chains to guesthouses, hostels or even short-term rental apartments.

To support our growth, we’re looking for an **IT POS Technician**

This role focusses on implementing the different modules of the Sales and Catering team and

providing support before and after the implementation of the software to the customer, whilst working to mitigate root causes of the problems identified. You will also be required to provide training on those modules.

**You will**:

- Implement the software on premises or remotely according to company standards.
- Provide training on the different modules.
- Address and resolve customer support tickets related to your designated products.
- Provide follow-up support after implementation projects.
- Manage frequently asked questions and supporting documents for our partnerships, and act upon delivering more articles for the knowledge base.
- Assist Product Coordinator and other members of the company with tasks or projects as needed.
- Maintain a record of customer problems as well as solutions recommended.
- Coordinate with the help desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems

**You should have**:

- Bachelor’s Degree in Hospitality, Tourism, Information Technology or related area.
- +1 year of experience in B2B or SAAS customer service (preferred).
- Proficient in Portuguese (written and spoken).
- Fluent in English - written and spoken (any other language is a great plus).
- Comfortable communicating with customers and stakeholders throughout the project.
- Great customer service and communication skills.
- Project management skills.
- Experience working with POS’s (preferred).
- Experience with Host Software (preferred).
- Food & Beverages experience (preferred).

**We are looking for someone**:

- Detailed-oriented
- Troubleshooting
- Team-Player
- Results-oriented
- Innovation drive
- Extra-mile lover
- CV is compulsory
- Motivation Letter is optional

**Tipo de oferta**: Período Integral

Horário de trabalho:

- Turno de 8 horas

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