Media Research Trainer

3 semanas atrás

Coimbra, Portugal Cision Tempo inteiro

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Cision is a leading media communication technology and analytics company that enables marketers and communicators to effectively manage their earned media programs in coordination with paid and owned channels to drive business impact. As the creator of the Cision Communications Cloud, the first-of-its-kind earned media cloud-based platform, Cision has combined cutting-edge data, analytics, technology and services into a unified communication ecosystem that brands can use to build consistent, meaningful and enduring relationships with influencers and buyers in order to amplify their marketplace influence. Cision solutions also include market-leading media technologies such as PR Newswire, Gorkana, PRWeb, Help a Reporter Out (HARO) and iContact. Headquartered in Chicago, Cision serves over 100,000 customers in 170 countries and 40 languages worldwide, and maintains offices in North America, Europe, the Middle East, Asia, Latin America and Australia.

Cision employs the brightest, most passionate people in the industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The role is to join the Media Research team and be the guardian of the Cision database, safeguarding data

quality, training as well as building internal and external relationships. It can be a fast-paced environment

To own the overall management, collateral and training of researchers to the highest standard. Supporting QA via productive feedback based on training analysis.

**Duties and responsibilities**:

- Media Research - Training on systems used by research team
- Operational day-to-day running training programms & collateral
- Review & analysis of training and QC data to identify additional training requirements, process gaps or efficiency gains
- Work with GBS QA on continued improvements
- Design, implementation and management of training, schedules & materials
- Data query management, responding to internal teams’ queries, and escalate to appropriate teams
- Produce regular reports on productivity, quality and data at different levels for various stakeholders
- Work on ad-hoc projects with rest of team

**Person specification**:

- Previous trainer experience, experience of working/training with international teams
- Excellent attention to detail and accuracy in all work
- Ability to conduct productive training and feedback sessions
- Ability to conduct productive research via internet and telephone
- Relationship building and maintaining relationships
- Able to multi-task
- Computer literate (MS Office)
- Proactively seeks to create solutions
- Problem solving: Can identify problems and get to the root cause
- Results orientated: Strives to meet deadlines, uses initiative and readiness to make decisions

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

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