Data Support
3 semanas atrás
**Data Support**
Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers.
We are looking for a **Data Support consultant** to join our team in Lisbon:
**Responsibilities**:
- Responsible for collecting all the data regarding the customer support request
- Installing patches and emergency fixes
- Monitor data feeds from customers
- Data processing, loading, archiving, etc
- Provide first level support for operations issues
- Replicate/diagnose customer support request such that engineering can quickly provide a corrective solution.
- Regular follow-up with engineering team on escalated customer support request, handling them in accordance with the agreed SLA's - Response time and Resolution time being the primary KPIs.
- Participate in the development, review and implementation of product upgrade/patch and installation processes.
- Communicate proactively and frequently on issues and accomplishments.
- Performing regular health-checks of the assigned customer sites.
**Requirements**:
- Academic Qualifications: Degree in Computer Engineering or similar
- Linux
- Oracle and/or PostgreSQL knowledge
- Strong SQL knowledge
- Shell scripting
- Knowledge in using monitoring tools (Zabbix, Nagios)
Location: Lisbon/ Braga (Hybrid (2 or 3 times per week in the client)
Take the Leap, Join Us
**Tipo de oferta**: Período Integral
Horário de trabalho:
- Turno de 8 horas
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