Cash Management Technical Supervisor

6 meses atrás

Lisboa, Portugal BNP Paribas Tempo inteiro

CASH MANAGEMENT TECHNICAL SUPERVISOR (JOB NUMBER: 2310GMOCM16462)

**About the job**
- Within the Cash Management Support Team, the Supervisor fulfills the role of back up of the Team Leader and "SPOC" (Single Point of Contact) for a specific country scope, on both production and management roles and responsibilities. The main mission remains the delivery of high quality service in all matters relating to installation and ongoing support and maintenance of e-Banking, Cash Management and other related daily banking products in accordance with the Bank's policies and procedures

**Your Main Activities Are**
- Handles Cash Management product administration (e-banking contracting, documentation)
- Provides clients with cash-management support (e.g. user assistance, training, etc.)
- Ensure the back up of the Team Leader in case of absence for all production and management tasks, excepted the HR admin related topics
- Reinforce the role of the Team Leader in crisis cases (e.g. high workload, incident, client's complaint, etc.)
- Fulfill the role of "SPOC" for a specific country scope, act as expert with regards to all specificities linked to the country (e.g. processes, procedures, legislation, etc.), help other Cash Management Technical Office colleagues with cases related to that country
- Support the Team Leader in providing the quality feedback to production committees together

**Profile and Skills to Success**
- Bachelor Degree in Economics / Finance / Accounting
- At least 2 years of experience in Banking and Financial Operations and/or Client Management
- Advanced level of English, both written and oral, is mandatory
- Knowledge in MS Office Pack (Excel)
- Client Focused
- Organisational skills
- Creativity & Innovation/Problem Solving
- Ability to develop other & Improve their skills
- Ability to understand, explain and support change
- Ability to develop and leverage networks

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional client.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Standard / Permanent

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Education Level***: Bachelor Degree or equivalent (>= 3 years)

**Experience Level***: At least 2 years

**Schedule**: Full-time

**Entity***: PRT - CIB

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