English or German Trainer

Há 7 dias


Lisboa, Portugal Claire Joster Tempo inteiro

Claire Joster is looking for a skilled **English OR German Trainer** (M/F) to become an integral part of a Customer Experience Client.

As a Trainer in this project, your daily **responsibilities** will include:

- Identify training needs by evaluating strengths and weaknesses;
- Translate requirements into training that will groom employees for the next step of their career path;
- Build annual training program and prepare teaching plans;
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals;
- Direct structured learning experiences and monitor their quality results;
- Acclimate new hires to the business and conduct orientation sessions;
- Deliver training courses;
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior;
- Periodically evaluate ongoing programs to ensure that they reflect any changes;
- Stay abreast of the new trends and tools in employee development;
- Alignment with the Client training program and Sitel procedures;
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities.

**Requirements**:

- Advanced **English OR German** level (C1 at least) with strong verbal and written communication skills;
- Good organization/ time management skills;
- Availability to work fully from Lisbon site - mandatory;
- Ability to work with a variety of people from diverse backgrounds;
- Ability to make fair and consistent judgments and decisions;
- Ability to solve problems and offer suggestions;
- Ability to influence behavior;
- Ability to adhere to all organizational policies and procedures;
- Ability to give constructive feedback to the agents which lead to performance improvement.

**Tipo de oferta**: Período Integral

Idioma:

- English (preferencial)
- German (preferencial)


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