Quality Analyst for Supercell

4 semanas atrás

Lisboa, Portugal Supercell Tempo inteiro

What you can expect
- Are you looking for your next career path as a Quality Analyst for Supercell? Do you love games and the technology universe? Do you have an analytical mindset? Would you like to find the root cause of performance issues?- Then, you are the Quality Analyst we are looking for- Here at TP, we don’t just work together but also learn, grow and have fun. Our culture is highly meritocratic, as we believe great ideas can come from anywhere and anyone. We are genuine in our relationships and we truly care about each others success, development and progress.- We need those who have what it takes to live their ambitions and want to embrace the world.What you'll do
- Content moderator
- Identifying and suggesting improvement opportunities;
- Creating reports based in your findings;
- Promoting actions to optimize the achievement of Key Performance Indicators;
- Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.

What you'll need
- Native/near native Spanish speaker;
- Fluency in English (minimum B2 level);
- As a Quality Analyst for Supercell, you’ll need previous experience as a QA and Content Moderator;
- Understand customer service business and trends;
- Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
- Analytic profile and good communication skills;
- Diversity orientation and judgement capability.

**Please note that we will only consider CV if submitted in English.**

**Benefits**:

- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Opportunity to work from home;
- Work/life balance as a Quality Analyst for Supercell;
- Employees empowerment and value;
- Friendly work environment;
- Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
- Health Insurance;
- Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal
- Teleperformance Portugal is
- **one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute.**
**TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine**
- With more than 13 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.- Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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