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Guest Experience Manager

Há 1 mês

Lisboa, Portugal White Rabbit Projects Tempo inteiro

Na White Rabbit Projects, a hospitalidade está na nossa essência. O nosso objetivo é proporcionar uma experiência inesquecível a cada Cliente, desde o momento em que entra nas nossas instalações até à sua partida. Para alcançar essa missão, procuramos um(a) **Guest Experience Manager** que partilhe dos nossos valores e tenha paixão por oferecer o mais alto nível de serviço.

**As tuas responsabilidades**:

- Gerir e supervisionar todas as interações com os Clientes, garantindo que cada serviço é uma experiência única e personalizada.
- Identificar as necessidades dos Clientes de forma proativa e oferecer soluções rápidas e eficazes, sempre com o objetivo de fazer a coisa certa.
- Coordenar com todos os departamentos, assegurando que as expectativas dos Clientes são excedidas em cada ponto de contacto, desde a receção até aos serviços de F&B.
- Monitorizar o feedback dos Clientes e implementar melhorias contínuas para elevar o nível de serviço e alcançar a excelência.
- Formar e inspirar a equipa de atendimento ao cliente para garantir um serviço impecável e uniforme em todas as áreas.
- Assumir uma abordagem empreendedora, identificando oportunidades para melhorar a experiência dos Clientes e introduzir inovações nos serviços oferecidos - porque somos todos empreendedores.

**O que procuramos**:

- Experiência sólida em gestão de experiências de cliente ou hospitalidade, preferencialmente em ambientes de luxo ou de alto nível.
- Excelentes habilidades de comunicação, com uma atitude acolhedora e uma abordagem orientada para a resolução de problemas.
- Capacidade de liderar e motivar equipas, promovendo um ambiente de trabalho positivo e colaborativo, com foco no cliente.
- Atenção ao detalhe e forte compromisso com a excelência no atendimento e serviço.
- Proatividade, criatividade e um espírito empreendedor para inovar e superar as expectativas dos Clientes.

**O que oferecemos**:

- Um ambiente de trabalho dinâmico e centrado no cliente, onde a hospitalidade e a excelência são primordiais.
- Oportunidades de crescimento e desenvolvimento numa empresa prestigiada no setor da hospitalidade.
- Pacote salarial competitivo e benefícios atrativos.

Se tens paixão por oferecer experiências memoráveis, és dedicado(a) a fazer a coisa certa e tens espírito empreendedor, queremos que te juntes a nós

**Candidata-te hoje** e ajuda-nos a proporcionar experiências excecionais a cada Cliente.

**Tipo de oferta**: Integral/Full-time