Senior Cx Specialist

3 meses atrás

Lisboa, Portugal Catawiki Tempo inteiro

Who we are
,, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
About the role
As a Senior Customer Experience Specialist, you bring 2+ years of experience in customer service escalations and social media. You will be responsible for handling complex and/or escalated cases within the Customer Experience (CX) department, while also representing Catawiki with a firm understanding of our brand and “voice.” Customer delight is always your highest priority as you balance business and customer needs to find the best solution for both parties. When needed, you will jump into regular customer support cases as well as handle live channels. You will be a role model, embodying Catawiki’s values and proactively identifying opportunities for continuous improvement within the CX department.
What you'll do
- Understanding customer needs as well as the long-term business impact of your solutions at Catawiki
- Ensuring customer delight by prioritizing the customer experience
- Proactively communicating with responsible parties from other teams to ensure all parts are moving in sync
- Giving your utmost to find solutions for complex and escalated cases, providing timely resolution
- Often being the “last word” for decisions aligned with relevant stakeholders (e.g., Experts, TSO, Legal)
- Taking ownership of complex repeat contact cases and using all available methods (including outbound calling) to bring cases to resolution
- Reviewing customer feedback requests against our feedback policies
- Responding to social media comments using the correct tone and verbiage to accurately represent Catawiki’s brand
- Performing other tasks as assigned by CX leadership in support of evolving customer needs

What you'll bring
- 2+ years of professional experience in a similar position (or equivalent Catawiki knowledge)
- Bachelor's degree in Business Administration, Communication, Marketing, Customer Service Management, or a related field
- Fluent in English and Dutch
- Comfortable working in a fast-growing and evolving environment
- Available to work 40 hours per week
- You are willing to commute to our Lisbon office and work in the office at least 2 days per week
- You are flexible to work in a weekend rotation with weekend work being remote (Sat/Sun) and able to work on some public holidays
- You are currently based in Lisbon, Portugal

In return
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- Transportation costs from home to our office are covered by Catawiki
- Work From Home allowance
- Monthly Meal Card

Here’s what we can offer you
This is your chance to join our mission to fulfill people’s passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.
**Additionally, you can expect**:

- A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
- Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
- Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
- Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
- We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
- Tailored learning and development opportunities to support your personal and professional growth;
**We want to help you celebrate special occasions in life by**:

- Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
- Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;
- Additional leave allowances for important life events such as moving, engagement & marriage;
- Each year Catawikians get an additional day’s leave to Pursue their Passion

Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.
Our commitment to you
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and

  • Cx Coaching Specialist

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    Who we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Cx Coaching Specialist

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    Who we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...

  • Cx Coaching Specialist

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    **Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Cx Director, Europe

    2 meses atrás

    Lisboa, Portugal Rentokil Initial Tempo inteiro

    Job Description The Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving better customer satisfaction, retention, and stronger commercial performance for RI.They will own the blueprint for what we want it to be...

  • Cx Director, Europe

    Há 1 mês

    Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Job DescriptionThe Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving better customer satisfaction, retention, and stronger commercial performance for RI.They will own the blueprint for...

  • Senior Cx Specialist

    3 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    **Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Senior Cx Specialist

    3 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    **Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Senior Cx Specialist

    3 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    Who we are ,, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design,...

  • Cx Team Lead

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    Who we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...

  • Cx Team Lead

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    **Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Senior Cx

    5 meses atrás

    Lisboa, Portugal Merkle DACH Tempo inteiro

    Company Description **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Senior Cx

    5 meses atrás

    Lisboa, Portugal Namics Tempo inteiro

    **Company Description**: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Cx Team Manager

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    Who we are A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Cx Social Media

    5 meses atrás

    Lisboa, Portugal Catawiki Tempo inteiro

    **Who we are**: A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of...

  • Senior Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Specialist to join our team in Abu Dhabi. As a Senior Specialist, you will be part of a well-established and highly successful organisation competing at an international scale.Key ResponsibilitiesContribute to the development and implementation of strategies to drive business growth and success.Collaborate...

  • Senior Infrastructure Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    **Job Title:** Senior Infrastructure SpecialistWe are seeking a highly skilled Senior Infrastructure Specialist to join our team at Tn Portugal. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable and secure containerized platforms using Kubernetes.**Key Responsibilities:**Design and implement...

  • Senior Sales Specialist

    4 semanas atrás

    Lisboa, Portugal Ef Education First Tempo inteiro

    Senior Sales Specialist We are looking for a talented, dynamic, and solution-oriented Senior Sales Specialist to join us full-time.AsSenior Sales Specialist, you will be part of the team in Lisbon and drive sales, marketing, and customer service activities.This is a highly sales-oriented position that requires marketing creativity and belief in the value of...

  • Cx Specialist Finnish Speaker

    5 meses atrás

    Lisboa, Portugal EVA Global Tempo inteiro

    **EVA Global is hiring Finnish** **Customer Service Specialist.** EVA Global was set up in 2017 with the mission of accelerating the transition to clean transport systems from the front lines through our “Never Stranded” philosophy. This philosophy has been our compass in continuously striving to provide EV drivers with a superior customer...

  • Cx Specialist Norwegian Speaker

    5 meses atrás

    Lisboa, Portugal EVA Global Tempo inteiro

    **EVA Global is hiring** **Norwegian Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first technology...

  • Cx Specialist Dutch Speaking

    5 meses atrás

    Lisboa, Portugal EVA Global Tempo inteiro

    **EVA Global is hiring Dutch** **Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first technology platform,...