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Retail Backoffice Specialist

4 meses atrás

Lisboa, Portugal Kelly Services-Portugal Tempo inteiro

Publicado- 14-Feb-2023- Salário- Localização- Lisboa- Categoria- Temporário/Contrato- Sector- Línguas- Referência- BBBH575933**Descrição**:
Are you passionate about online business and have experience as a Customer Care Assistant? Then we have the right job for you
- Kelly Services is recruiting
- **a Retail Backoffice Specialist fluent in Danish & English (M/F)** for an American multinational technology company. This position would be suitable for those interested in new technologies and online shops.**Main responsibilities**:
***
The
- **Retail Back-office Specialist (M/F)**
***has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service, and improving the overall customer service experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pick up, or return to sender.**Profile**:

- Oral and written communication skills in the following language
**Danish and**
**English**
**(mandatory)**
***;- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge ( **eliminatory**);
- Strong Customer and results orientation.

**Schedules**: Monday to Sunday - rotative shifts between 7 am - 10 pm (8h/d) with two rotative days off per week.**We Offer**:

- Employment contract with Kelly Services;
- RBM + Meal Allowance + Proportional + Performance bonus;
- Challenging, responsible, and varied tasks.
- Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions.

Let us help you find what’s next. Take your talent to the top
- ___

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