Service Manager
2 semanas atrás
Referência
12297_Service Manager_Lisbon
**Descrição**:
Service Manager
**Perfil**:
- Expertise in service management (ITIL) and IT operations management;
- Technical training in IT technology infrastructure;
- Knowledge of the Cloud environment and principles (is a plus);
- Good ability to manage relationships with a large number of stakeholders;
- Good communication skills;
- Problem solving skills;
- Creative and innovative spirit;
- Fluency in English. Main Responsabilities: Problem analysis and implementation of improvements;
- Monitoring results and reporting;
- Coordinate meetings for incident resolution;
- Using different RCA techniques;
- Coordinate special working groups to solve specific problems;
- Managing KPIs for the defined improvement areas.
**Oferecemos**:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity, Trust and Growth;
- Competitive salary package with benefits.
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