Quality Control Team Lead

2 semanas atrás


Aveiro, Portugal Stats Perform Tempo inteiro

**Who are we..**

Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport - be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues

**What's our new role about **

You are part of the Fast Data Quality Management System. QMS functions as independent unit which is responsible for the performance evaluation of data collectors, operational incident investigation, the third level customer support for the RunningBall product and the continuous improvement of data collection processes and product quality.

In your role as QMS Fast Data - QC Team Lead, you are managing a team of Quality Control Administrators that is responsible for the operational third level customer support, the investigation of operational incidents, for conducting in-depth quality checks on the data over TV, and for the post-match evaluation of data collectors to determine the quality of the fast data product.

**What we need from you **

Team and People Management: whilst you conduct operational tasks yourself, you additionally ensure your team delivers operational tasks accurately and on time.

Match evaluation: post-match evaluation according to standard operational procedures for both Scouts and Supporters.

Incident investigation: ensuring operational incidents are properly investigated and escalated internally and externally.

Third Level Customer Support: Dealing with match data quality-related client queries.

Deliver client
- and stakeholder feedback to improve the performance of your team.

Onboarding and training of new hires.

Support your line manager in delivering efficiency
- initiatives, and with the implementation of new processes.

**What skills & experience you’ll bring to us **

Knowledge around metrics to determine data quality.

Sufficient multitasking skills to be able to observe data on various platform in real-time.

Ability to conduct a repetitive task according to SOPs with a high-quality output.

Time Management: Ability to work under pressure and to prioritize tasks.

Flexibility: Willingness and ability to work in a 24/7 live environment as the role involves weekends, night shifts and public holidays

Teamwork and collaboration: you work well within a team, but also feel confident with delivering tasks independently.

Ideally you have already some experience with team and people management.

Experience with regards to launching investigation processes, and with client communications.

Excellent command of English in verbal and written form.

Profound knowledge of technical devices and MS Office package

Sports knowledge of all sports as per the fast data product portfolio

Awareness and compliance/adherence to ISO 9001:2015 certification: You are aware that Stats Perform is ISO 9001 certificated. You follow all procedures required.

**THE BENEFITS YOU WILL ENJOY WHEN YOU JOIN WILL INCLUDE
**And there’s more**you’ll have access to our **online learning porta **l and be part of our **Career Deal, **which aims to support your **continued professional **development **. We also have a **structured management development programme **and a **financially rewarding ‘Refer a Friend’ **scheme.

**Please Note**:

- some of these benefits will be available to you upon successful completion of your probation.
- Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._


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