Maintenance Lead

**About Boundless**

Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.

Through premium kids-friendly lodging, a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

**Role overview & Introduction to Hospitality Operations**

This is a locally based role, as such you are required to live in the specific city or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team-members and families is very important to us.

**Vision & Mission**

Our vision is to provide warm, first class service to our families making them feel at home wherever they follow the Boundless journey.
- Your mission is to support the communities living by ensuring a first class product and outstanding service is provided by all teams._

**Responsibilities**:

- Support the launch of and manage the maintenance of Boundless Homes, Boundless Hub and Boundless Education Center and the utilities associated with those.
- Work closely together with the Operations, Customer Experience and Education teams on location to setup the furniture and design elements of the Boundless Homes, Boundless Hub and Boundless Education Center.
- Ensure a maintenance plan is put in place to audit the Boundless Homes, Boundless Hub and Boundless Education Center and proactively identify and address issues and gaps.
- Log the maintenance issues identified for the respective location with all relevant details to build a history of issues and work executed.
- Work closely together with the Operations, Customer Experience and Education teams on location to resolve potential issues or provide support.
- Manage and resolve issues that arise in partnership with internal teams as well as with local partners in a timely manner; aiming for a 24-48hr resolution.
- Be knowledgeable of all properties and their technical details, which should be added to a system, in preparation to address issues that arise as well as lead the logging of these details.
- Create an inventory of items needed to support potential upcoming requests and issues.
- Create a process and manage the transition of each cohort to ensure the Boundless Homes are maintained and in good condition for a new family to enter; this involves a pre check-out audit, painting, moving furniture, setting up furniture.
- Support any renovations and construction work that may take place to ensure it is progressing as expected and planned.
- Work closely with the Operations Manager to build service partnerships that can be leveraged as needed.
- Manage contractors that are supporting issue resolution or the setup of new Boundless Homes or a cohort transition to ensure work is executed on time and progressing as expected.

**Goals**:

- Ensure Boundless Homes, Boundless Hub and Boundless Education Center are set up for launch in regards to utilities,furniture and design.
- Ensure all technical details regarding Boundless Homes, Boundless Hub and Boundless Education Center are logged.
- Conduct and log audits prior to the end of each cohort.
- Ensure issue resolution is within 24 hours unless not possible.
- Set up service partnerships with plumbers, electricians, internet specialists and movers.

**What we offer**
- Trust in you and your workmanship and expertise
- A fair salary package for your local destination
- Opportunity to participate in profit sharing plan
- Training by industry experts
- Opportunities for personal growth and learning
- Paid holidays to the legal local amount, plus public holidays
- Time-off and opportunity for volunteering
- Freedom to be creative and innovative in your practice
- Discounted accommodations and amenities

We will provide you with training, guidance and on-going support within your role.