Customer Service Associate with Portuguese And

2 semanas atrás


Lisboa, Portugal BIC Tempo inteiro

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

As a **Customer Service Associate** (Orders & Claims Management) you will be part of the Europe Supply Chain team. Your main mission will be to provide high levels of Customer support and interaction, and communicate effectively with regards to incoming orders, products requests, price inquires, supply inquires, delivery management, export documents creation, order status follow-up.

**Order and Request operations in GBS**:

- Key orders accurately and on-time with regard to internal procedures and with agreed service level targets
- Management of complaint handling cases and appropriate follow through
- Process and follow-up customer inquiries related to its scope
- Acknowledging and resolving customer complaints
- Monitor performance and take appropriate actions to achieve Bic business targets

**Qualifications**:

- High school degree (University education is desired)
- 3-5 years of Customer Service experience in a multinational company, preferably CPG/FMCG
- Advanced English and Portuguese; basic Spanish will be a plus
- Exposure to ERPs; JDE is a plus
- Customer service orientation and attention to details
- Ability to work in teams and with deadlines
- Ability to work with different customer profiles, from small family business to modern mass markets and e-commerce, different divisions of sales and different categories of products

**#LI-Hybrid**

LI-EA1

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.


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