Service Desk Assistant

3 semanas atrás

Lisboa, Portugal Vision-Box Tempo inteiro

**_The Vision-Box World _**

Join us on our exciting journey and become part of our innovative future

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

**As a Service Desk Assistant, what are you going to do?**
- You will play a crucial role in providing top-tier technical support to our clients. You'll be working in shifts to ensure 24/7 coverage;
- Active Monitoring: Proactively monitoring IT systems and networks to identify and resolve potential issues before they impact operations;
- Technical Support: Assisting clients with technical inquiries, troubleshooting hardware and software issues, and providing timely resolutions;
- Ticket Management: Accurately documenting and managing service requests and incidents using our ticketing system;
- Customer Service: Delivering exceptional customer service and maintaining a positive client experience throughout all interactions;
- Collaboration: Collaborating with cross-functional teams to escalate and resolve complex issues.

**What are the skills and professional experience we’re expecting from you?**
- Prior experience in a Service Desk or IT support role;
- Knowledge of hardware, software, and network systems;
- Excellent problem-solving and communication skills;
- Ability to work effectively in a fast-paced, shift-based environment;
- A passion for delivering exceptional customer service;
- Availability to work at the office and to cover 24/7 rotation shifts;
- Good level of English.

**Some of the cool reasons to work with us**:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;
We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;
We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.

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