End User Services Manager

7 meses atrás

Lisboa, Portugal dentsu Tempo inteiro

Company Description
**About Dentsu international**

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in a sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. In the media space, this is delivered through three global leadership brands - Carat, Dentsu X and iProspect.

As part of the role, you will need to determine where, when and how often advertising should run to maximize performance and ROI. Determining the best combination of media, using tools & data to effectively reach the target audience(s) and achieve the clients’ objectives.

**Job Description**:
This role will lead the EMEA End User Services Team in the relevant markets. The End User Services Manager will drive results and handle tactical plans to improve end user’s experience with technology. This role will translate and oversee a strategic vision to introduce and integrate innovative and compelling technology.

While driving technology adoption in the relevant markets, this role will build relationships across the organization to drive through change and unblock problems as they arise. The End User Services Manager will manage the function's overall operational, budgetary and financial responsibilities and activities in the relevant markets.

**Main Responsibilities**
- Ensure the Desktop Services team is providing exceptional technical support to the business within service level agreements.
- Manage budget for Desktop Services team for responsible countries
- Consult with business and senior leadership to evaluate support requirements and execution planning.
- Advise on SLAs definition and reporting to identify technology and automation to improve services.
- Create and review KPI and CSF reports to report back to stakeholders on the service.
- Drive optimization efforts by identifying service issues and implementing improvements and procedures.
- Align Managers with companywide IT projects, changes and standards.
- Support service strategy by cascading to management and the wider team.
- Establish and maintain key relationships across leadership in business areas to ensure service success and adjust services as needed.
- Support Audits (internal & external) and Certifications alongside other tech functions.
- Support OneTrust Management alongside other tech functions.
- Support security implementations.
- Capacity and Demand management of local end-user services resources
- Support and assist responsible countries in assert management.

**Qualifications**:
Professional Skills:

- Excellent technical knowledge in all key areas of EUS technologies.
- Deep Office 365 knowledge.
- ITIL certified.
- Service Management and Service Delivery.
- Good financial understanding.
- Excellent communication skills.
- Proven multinational team management capabilities.

Key Experience:

- Multiple Country Experience.
- Management and communication of multiple and complex Stakeholders.
- Deskside Support and Management experience.
- Proven Technology Experience.

Personal Skills:

- Ability to communicate effectively with support team members, customers and 3rd parties.
- Ambitious and articulate with a desire to progress their career.
- Excellent customer service skills.
- Well presented.
- Ability to stay calm under pressure.
- Organized approach to work.
- Ability to manage multiple tasks at the same time.
- Positive and adaptable attitude.
- Collaborative workstyle.
- English Language Skills.

Additional Information
**Benefits & Perks**:

- Agile work environment
- 22 days of holidays + 3 wellness days
- Birthday day off
- Healthcare insurance for you

**Inclusion & Diversity**
- We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles - we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly._
- If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you._

  • End User Product Manager

    7 meses atrás

    Lisboa, Portugal Top Remote Talent Tempo inteiro

    The American product company operating in the field of home improvement services is seeking an experienced End User Product Manager to join their product team! As a Product Manager, you will be responsible for designing and delivering the end user features of their product, ensuring that they meet the needs of the customers and align with the company's...

  • End User Solutions Manager

    2 semanas atrás

    Lisboa, Portugal Jerónimo Martins Tempo inteiro

    Be part of the End User environment transformation at Jerónimo Martins, working towards transforming our worldwide employee’s workplace experience with the digital solutions necessary to be productive, collaborative and engaged through communication, helping them to deliver exceptional service to our customers. **MAIN RESPONSIBILITIES**: - Contribute to...

  • End User Account Manager

    Há 3 dias

    Lisboa, Portugal SMART Technologies Tempo inteiro

    **Job Profile Summary** SMART is helping educators and businesses succeed all over the world. Our technology empowers teachers, students, and teams to learn and collaborate in innovative ways, inspiring breakthroughs - from improved learning outcomes to moving businesses forward. The End User Account Manager is the primary business development salesperson...

  • End User Account Manager

    Há 5 dias

    Lisboa, Portugal SMART Technologies Tempo inteiro

    **Job Profile Summary** SMART is helping educators and businesses succeed all over the world. Our technology empowers teachers, students, and teams to learn and collaborate in innovative ways, inspiring breakthroughs - from improved learning outcomes to moving businesses forward. The End User Account Manager is the primary business development salesperson...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Willis Towers Watson Tempo inteiro

    Company OverviewWillis Towers Watson is an award-winning advisory, broking and solutions company that has been helping clients around the world turn risk into a path for growth since 1828. Our company has a rich history dating back to the Titanic ship in 1912 and The Moon Buggy in 1971. We are proud of our global presence and commitment to delivering...

  • End User Support Analyst

    7 meses atrás

    Lisboa, Portugal Rumos Tempo inteiro

    **WORKPLACE**:Lisbon, Porto (On-Site)**: **PROFILE**: - Academic qualifications at high school level; - Professional experience of more than 2 years in End User Support; - Proven professional experience in Operating Systems (Workstations and Servers); - Strong knowledge of diagnosing and solving Hardware problems, Networking problems (Switches, Access...

  • User Experience Design Leader for Front-end Applications

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Description: We are seeking an experienced professional to spearhead the UX and UI design for a significant banking project in Lisbon. This role requires a seasoned designer with a robust portfolio and a keen eye for creating intuitive and engaging user experiences for front-end applications.

  • M365 Specialist

    Há 18 horas

    Lisboa, Portugal ConvaTec Tempo inteiro

    At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services...

  • M365 Specialist

    Há 18 horas

    Lisboa, Portugal Covantec Tempo inteiro

    At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services...

  • L2 IT Technician for End-user On-site Support

    2 semanas atrás

    Lisboa, Portugal Hemmersbach GmbH & Co. KG Tempo inteiro

    L2 IT Technician for end-user on-site support (M/F/d) - Portugal - Lisbon - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**: - English B2-C1 - Must be an experienced professional from same or similar...

  • Drive End to End Experienced Change Manager

    7 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    DRIVE END TO END EXPERIENCED CHANGE MANAGER (JOB NUMBER: 2401GMFOS17147) **About Global Markets** - Global Markets is BNP Paribas’ capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail...

  • Drive End to End Experienced Change Manager

    5 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About Global Markets** - Global Markets is BNP Paribas’ capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail distribution networks. Our Portugal Platform (Lisbon and Porto) is a major HUB in...

  • User Experience Lead Designer

    Há 2 dias

    Lisboa, Lisboa, Portugal Zyte Tempo inteiro

    Job Summary">We are seeking an experienced User Experience Lead Designer to join our team at Zyte. As a Senior Product Designer with a strong focus on UX, you will be responsible for leading end-to-end design projects from discovery to delivery, ensuring the creation of intuitive and impactful experiences.">About Us">Zyte is a globally distributed team of...

  • End User Compute Consultant

    3 meses atrás

    Lisboa, Portugal Hiscox Tempo inteiro

    Job Type: PermanentBuild a brilliant future with HiscoxThe RoleHiscox are hiring for an End User Compute Consultant to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone at Hiscox, our partners and our customers; every hour of every...

  • Drive End to End Experienced Change Manager

    7 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About Global Markets** Global Markets is BNP Paribas’ capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail distribution networks. Our Portugal Platform (Lisbon and Porto) is a major HUB in...

  • User Experience Visionary

    4 semanas atrás

    Lisboa, Lisboa, Portugal Zyte Tempo inteiro

    Company OverviewZyte is a globally distributed team of over 240 Zytans working from over 28 countries. Founded in 2010, we enable our customers to extract the data they need to continue innovating and growing their businesses. Our mission is to provide a smooth pathway to data for all businesses.About the RoleWe're looking for a Senior Product Designer with...

  • User Support

    7 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12814_User Support_Lisboa **Descrição**: Service Manager **Perfil**: - Expertise in ITIL; - Practice with Data flows (MQ, CFT); - Notions of Financial area; - Fluent in English and French is nice to have. Responsabilities: Receive, record and manage incidents reported by users; - Identify the root cause of problems that lead to recurring...

  • Cleverti - Lead Front End

    7 meses atrás

    Lisboa, Portugal Alter Solutions Tempo inteiro

    **Job Description** Lead Software Engineer, Frontend Development** (Lisbon)** **About the project**: **Required skills**: - At least 8 years of experience in front-end development. - Proficiency in React and/or Angular frameworks. - Strong understanding of web technologies such as HTML5, CSS3, JavaScript, and AJAX. - Experience with state management...

  • Cleverti - Lead Front End

    7 meses atrás

    Lisboa, Portugal Alter Solutions Tempo inteiro

    Company Description Job Description **Lead Software Engineer, Frontend Development **(Lisbon)** **About the project**: **Required skills**: - At least 8 years of experience in front-end development. - Proficiency in React and/or Angular frameworks. - Strong understanding of web technologies such as HTML5, CSS3, JavaScript, and AJAX. - Experience with...

  • Service Desk and Desktop Manager

    2 meses atrás

    Lisboa, Portugal CCR (Carrier Commercial Refrigeration) Tempo inteiro

    Overview: We are seeking a highly skilled **Service Desk **and** Desktop Manager** to be responsible for ensuring the timely delivery of high-quality technical support services to end-users. This role requires deep expertise in supported software/hardware systems, along with effective management skills to lead the Service Desk team. The manager will...