E-commerce Operations Lead

4 semanas atrás


Lisboa, Portugal HAYS Tempo inteiro

Oportunidade única de ingressar numa empresa multinacional de renome a nível mundial

A empresa onde vai trabalhar
Oportunidade única de ingressar numa empresa multinacional de renome a nível mundial

A sua nova função

**Terá como principais responsabilidades**:

- Planear e programar a gestão das atividades de vendas para atingir os objetivos de receitas, supervisionando campanhas comerciais como feriados, 6 de julho, Dia da Mãe, Dia do Pai, vendas de verão, etc. Monitorizar a experiência do cliente (CX) nos processos de carrinho de compras e de checkout, iniciando ações corretivas em colaboração com o analista do site.
- Gerir as comunicações transacionais pós-compra, incluindo o acompanhamento da encomenda (EDD), o ParcelLab, o correio eletrónico e as interações da equipa de assistência.
- Estabelecer SLAs e assegurar a visibilidade das operações de Serviço ao Cliente, Gestão de Encomendas, Cash to Order e Logística.
- Gerir os inquéritos Net Promoter Score (NPS) pós-compra, assegurando que são tomadas medidas para atingir o NPS pretendido.
- Gerir o projeto de implementação da funcionalidade do site em colaboração com os proprietários de produtos e o responsável pelo DXP.
- Definir o âmbito da nova funcionalidade comercial e de checkout com fornecedores terceiros (por exemplo, Extend, AfterPay, Forter, ParcelLab) em colaboração com especialistas internos na matéria (SMEs).
- Coordenar a implementação da estratégia e da funcionalidade de preços dinâmicos.
- Estabelecer um modelo operacional entre as vendas de comércio eletrónico e os parceiros da cadeia de valor.
- Mapear as mensagens transaccionais em diferentes plataformas para mensagens e inquéritos pós-compra.
- Estabelecer uma estratégia de base de conhecimento de comércio eletrónico e iniciar processos de documentação e propriedade.

O que necessita para ser bem-sucedido

**Procuramos um profissional com**:
É essencial ter experiência anterior na liderança de operações globais de comércio eletrónico. É preferível a proficiência nas plataformas Hybris e Salesforce.
- Independência e responsabilidade demonstradas na gestão de projectos complexos.
- É altamente desejável uma sólida formação em marketing e finanças.
- Mínimo de 5 anos de experiência em funções semelhantes no sector do comércio eletrónico.
- A experiência de trabalho em mercados internacionais, nomeadamente nas regiões da UE e APAC, é vantajosa.
- Fluente em inglês escrito e falado.
- Familiaridade com Jira, Salesforce Commerce Cloud.
- Experiência de trabalho em equipas estruturadas em Agile.
- Atenção aos pormenores.
- Compreensão do desenvolvimento de processos, tendo em conta a descrição da função.

O que a empresa lhe pode oferecer
Empresa multinacional, com um plano de carreira interessante, e possibilidade de progredir internamente, regime de teletrabalho hibrido (flexível), pacote salarial atrativo, benefícios como seguro de saúde e Bónus anual.

Próximo passo
Caso tenha interesse nesta oportunidade, envie-nos o seu CV atualizado. Se procura outro tipo de desafio profissional, contacte-nos para falar sobre outras oportunidades de carreira, sempre de forma totalmente confidencial.#1032349

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