German Account Specialist

The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from Original Equipment Manufacture to Strategic Emergent customers. This is where you want to be

**Your tasks**:

- Creation and regular follow up of quotes in collaboration with Sales & ICS India
- Monitoring of orders income and daily workflow control of drop shipment orders
- Coordination of Manual Order entry with support of ICS India
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master
- Follow up on open disputes/invoices with other departments like finance and sales including credit creation with support of ICS India
- Creation of returns with support of ICS India and follow up on aged open returns
- Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible performance
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Usage of TEOA Tools to ensure high quality standards and participation in TEOA meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
- External communication with Customers and Carriers

**What your background should look like**:

- University or Technical Degree
- Experience in Customer Service or Sales of min 2 years is desirable
- Knowledge in SAP, Outlook, Microsoft Office
- Fluent in English
- Basic knowledge of the German language
- Very good customer and service orientation required
- Focus on problem solving

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Language classes are offered

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.