Reporting Specialist

4 semanas atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

We are looking for a talented and accomplished **Reporting Specialist **to join our team. The purpose of this role is to directly assist the reporting team by collecting and reporting all KPIs data from Foundever Operations, Supporting Departments and Leadership.

As a **Reporting Specialist**,** your daily responsibilities will include:

- Under limited supervision, prepare and maintain databases & statistical reports used in financial/quality/performance management decision-making.
- Investigate and analyze data and decide upon alternatives to complete assignments.
- Assemble and assess statistical information from system databases and other sources.
- Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations.
- Investigate, analyze and assess trends and campaign/brand activity.
- Monitor, evaluate and assess unit productivity on a daily basis.
- Communicate with the manager on a daily basis to resolve problems/issues, assess scores/trends and maximize efficiency.
- Additional operations support duties as assigned.
- Creation of "ad hoc" reports under short timelines Takes personal responsibility to understand and comply with all company and client security requirements and policies.

**To succeed in the role, you will need to have**:

- **English **advanced level
- Strong computer, communication and analytical skills.
- Strong knowledge Microsoft Excel
- Microsoft Access/Database skills appreciated
- Power BI experience is highly valued
- VBA knowledge/experience is highly valued
- SQL knowledge/experience is highly valued
- SAP Business Objects knowledge/experience highly valued
- Data Architecture knowledge/experience is highly valued
- Ability to collect and assess large sets of data, dashboard creation and KPI evaluation.
- Ability to manage multiple tasks simultaneously.
- Ability to work with mínimal supervision, make independent decisions and solve complex problems
- Strong understanding of the call center industry and operations,
- Ability to work in a dynamic, fast-paced environment,
- Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
- Solution driven mindset
- **Availability to work from our site in Santos**:

- **Must hold EU citizenship or valid work permit for Portugal**:
**Education and experience.**
- Minimum 1 year experience in a Reporting/WFM role or experience in leadership in a contact center environment

**Benefits.**
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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