Technology Team Lead

8 meses atrás

Porto, Portugal TUI Tempo inteiro

TUI Group is the world’s number one integrated tourism business. Customer Account is a global team within TUI technology responsible for providing our customers best-in-class One TUI Customer Account that enables a seamless digital experience across our digital platforms.

We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

We are looking for a talented and dedicated leader to join the Customer Account Pod technology organisation which is an enabler to increase KPI’s across different business areas by providing a better digital experience, convert and retain more customers, upsell, merchandising, capture data and permissions and grow CSAT.

Technology Team Lead is a key role within in the domain and is responsible for a leadership of one (or more) cross-functional team/s and for the delivery of business value in line with business needs and TUI’s strategy. You need a strong track record of genuine delivery accountability in agile environments, hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.

**ABOUT THE JOB**:
As a Technology Team Lead, your role will see you tackling multiple challenges and working closely with the Product Owner and with a varied set of stakeholders in various situations every day. You’ll need to be resilient, innovative and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers.

You will need to have an awareness of a range of technologies along with the ability to understand architecture and design of digital systems to effectively lead and support a team of software developers and other technology professionals.

In your role, one of your key responsibilities is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. You will act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks and progress. You will take responsibility for expansion and further development of agility within your area and the domain. You will focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy.

You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions. You will excel at identifying, de-escalating and resolving conflicts within and between teams. In collaboration with the Head of Technology, you will also plan and manage costs of your team and pro-actively look for efficiencies and motivate your team to achieve the agreed objective and KPIs for your team/pod and the strategic results for the Customer Account Pod as a whole. Where relevant, you will also take responsibility for prioritisation of work within technical teams.

You will be responsible (dependent on market jurisdiction rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development. You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement.

Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

**ABOUT YOU**:

- Experience of delivery using a modern Software Development Lifecycle with a technical understanding of each step in the lifecycle, the importance of SDLC practices for an effective team and a proven record of advocating for and leading continuous improvement in technical best practices.
- Strong experience in Scrum/Agile practices and delivering business value and driving continuous improvement
- Knowledge of a range of languages such as Javascript/NodeJS, Go, Java as well as CI/CD implementations (Gitlab preferred), infrastructure as code preferably on AWS and the ability to support the team implementing with these technologies.
- Good understanding of software architecture strategies and design patterns and the impact choices in this area have on software delivery such as in performance, maintainability and extensibility.
- Understanding of the different phases of product delivery with the ability to contribute to, plan and run them. Experience maintaining a product through the delivery phases into live and then into retirement, iterating the product through its lifespan to continuously meet user needs.
- Able to support effective budget management with the constraints given for your team and monitor projected budgets against expenditure.
- Able to define, measure and own KPIs for the team’s performance, using these to continuously improve eff

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