Japanese Customer Advisor for a Global Hotel Chain

2 meses atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Would you like to have the opportunity to work with one of the world's largest hotel groups?**
Are you
**Japanese **native or fluent with strong
**sales** skills?

Looking to make your career in a multicultural environment?

**So we have the perfect opportunity for you**

**Our client **is a global hotel company with more than 1,100 hotels in operation and under development in 120 countries.

As a customer service specialist in this project, your daily responsibilities will include:

- Provide the highest level of service to all clients and guests, ensuring that company standards are attained and used in accordance with dedicated systems
- Completing the agreed enquiry process through to invoicing, ensuring that all company tools are used to maximise conversion and sales opportunities
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Get knowledge of the company brands and the specifics of hotels served to better serve the customer during the booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility
- Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution
- Provide detailed communication lines between the Hotel team, and other stakeholders included in the process
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company's culture and values
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

To succeed in the role, you will need to have:

- Native or proficient level of **Japanese (C2)**:

- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Proven experience in handling reservations
- Sales skills
- Ability to adapt to changing service environments
- Good at building strong relationships with existing clients and accounts
- Pro-active with a hands-on approach
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find creative solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
- Computer literate
- High-speed internet access and appropriate conditions for remote work #LI-Remote
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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