Principal Consultant

4 semanas atrás

Lisboa, Portugal Genpact Tempo inteiro

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**

**Inviting Applications for **the role of **Principal Consultant - Service Now **Tech Lead**

***

**In this role, you will be **the** technical owner and manage a team of developers, assign their **tasks** and **provide** technical guidance as needed.**

***

**Responsibilities**

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**You are the **technical** owner and **m**anage a team of **developers,** assign their **tasks** and **provide** technical guidance** as needed**.**

**Mentor and lead a team of **d**evelopers.**

**Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.**

**Reviews design and code per sprint to ensure quality**.**

**C**reation and customization of complex workflows and custom workflow activities.**

**Coordinate** with Client, Architects**, Business **Analysts,** and developers to translate **b**usiness requirements to **t**echnical requirements and **development **tasks.**

**Contribute and **review** **user stories**.**

**Build and **maintain** **technical **documentation**.**

**Develop a keen understanding of the products we implement and **client **business**.**

**Provide** p**roduction support and **be able** to resolve problems under pressure.**

**Assists** in** project** estimati**on**.**

**Participate in regular Knowledge Transfer sessions with ServiceNow Developers**

**Stay current with new and updated capabilities of the ServiceNow Platform**

**Coordinate upgrades to Production and Sub-Production instances**

**Coordinate sub-production testing, evaluation, and regression **remediation**

**Participate in blueprinting workshops and contribute with documentation and effort estimation.**

**Support COE in continuous development of training paths for professional advancement.**

**Contribute to ongoing definition of best development and solution practices.**

**Lead training workshops as **mean** to spread experiences gained across the practice.**

**Qualifications we **seek** in you**

**Minimum Qualifications**

***

**Relevant **experience ServiceNow Development**

**Demonstrate prior experience in leading client projects** as a **technical** lead**.**

**Certified System Administrator (CSA)** plus **one **m**ainline **Implementor **certifications** (CSM / HRSD/ITSM/**GRC etc.**)**

**Hands-on Experience **working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists**, API’s**, Service Portal **etc...**

**Excellent **c**ommunication Skills **for c**lient facing** roles.**

**Good management, analytic, problem solving & interpersonal **skills**

**Self-motivated, Positive outlook & result **oriented**

**Preferred Qualifications/ Skills**

***

**K**nowledge of **Azure Dev**O**ps/ **TFS / Jira / Rally **Etc..**

**_Job_**_Principal Consultant_

**_ Primary Location_**_Portugal-Lisbon_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 4, 2024, 1:53:55 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Digital_
- Job Category_Full Time_

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