Service Integration Manager
2 meses atrás
The Service Integration Manager is a leadership role that is responsible for translating the business needs of the client into an actionable vision for the project team to deliver. They are responsible for establishing current, transition, and future state architectures that align to the business objective roadmap. This resource can be macro (strategic) or micro (tactical) in their approach to programs, adapt quickly to the changing environment, and make sound decisions in high pressure situations. The resource will be responsible for the support and managed service of several systems and managed the tickets and issues raised. Their depth and breadth of knowledge allows them to contribute at various levels of program execution with examples including; strategic advisory, business and technical design, infrastructure strategy, development strategy, database modeling, and many more.
An Service Integration Manager is expected to be a champion of proper configuration, program, change, and incident management processes. Working in tandem with senior leadership and program leadership, this individual will provide the broad technical vision and help drive process adoption throughout delivery cycles. In addition, the Service Integration Manager will serve a vital role in establishing Logic’s ongoing technical approach to solutions for meeting our client’s objectives.
- Primary Responsibilities_
- Responsible for all integration, from technical and architecture aspects
- Owner of physical data, business process, enterprise architecture, infrastructure, and integration modeling
- Contributes to the definition of enterprise roadmaps for Logic and clients
- Engages in governance committees, review boards, and strategic project support
- Creates prototypes to test new technology
- Define and support the tools, methodology, and processes to be leveraged by the project teams
- Understands the need to balance delivery against the business appetite for change and the maturity of an organization, along with the resource capability and budgetary constraints of the program
- Able to establish metrics for system performance evaluation
- Serve as a bridge between the business, project management, senior leadership, support, functional team members, and technical team members across all work streams
- Support project feasibility and discovery studies
- Manage the transformation of requirements into architectural roadmaps
- Assist in the design and delivery of technical activities in support of the team
- Establish, develop, and maintain a strong business relationship with clients
- Provide cost estimates to clients
- Understand Logic’s internal capabilities and give input on strategy.
- Create agendas, schedule and lead meetings independently, take minutes, manage follow-up action items
- Engages in pre-sales activities as a technical expert
- Trains co-workers and clients through both formal and informal training programs.
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