Zendesk & Talkdesk Support Analyst

Há 3 dias

Leiria, Portugal Namics Tempo inteiro

**Company Description**:
**We Dream. We Do. We Deliver.**

As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Key responsibilities:

- Contributes to the delivery and implementation of operational projects to support the business
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards.

**Qualifications**:

- Experience with troubleshooting principles, methodologies, and issue-resolution techniques.
- Knowledge and ability to interrogate code and configs to fix issues.
- Understanding of JIRA/Confluence and ServiceNow tools.
- Good knowledge of Windows and Linux.
- Good understanding of the business goals of the end-users and the business in general.
- Strong delivery focus and proactivity.
- Excellent English (written and oral) communication skills.
- Strong customer-service orientation.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks.
- Experience working in a team-oriented, collaborative environment.
- Knowledge ion Zendesk and Taskdesk (as a plus)
- Knowledge of HTML Coding (as a plus)

**Additional Information**:
**As if that wasn't enough, check out what else we have for you**:

- Cutting Edge Technology & Latest IT tools
- Agile and Flexible working hours
- Fair compensation according to your experience
- Career path
- Software-house environment
- Health insurance (also included for the household)
- 25 vacations days
- Free coffee
- Team & Company events

  • Zendesk & Talkdesk Support Analyst

    Há 3 dias

    Leiria, Portugal Merkle DACH Tempo inteiro

    Company Description **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Zendesk & Talkdesk Support Analyst

    Há 20 horas

    Leiria, Portugal Merkle Tempo inteiro

    Company Description: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Salesforce Business Analyst

    Há 4 dias

    Leiria, Portugal Merkle DACH Tempo inteiro

    Company Description **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Salesforce Business Analyst

    Há 4 dias

    Leiria, Portugal Namics Tempo inteiro

    **Company Description**: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Salesforce Business Analyst

    Há 4 dias

    Leiria, Portugal Merkle Tempo inteiro

    Company Description: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Financial Data Analyst

    4 semanas atrás

    Leiria, Leiria, Portugal Buscojobs Portugal Tempo inteiro

    At Buscojobs Portugal, we are seeking a highly skilled Financial Data Analyst to join our Finance team in Caldas da Rainha. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.About Us:We are a leading provider of unmanned technology solutions, committed to innovation and excellence. Our mission is to...

  • Senior Ios Developer

    4 semanas atrás

    Leiria, Portugal Namecheap Inc Tempo inteiro

    Join us as a Senior iOS Developer to help our mission to enhance online privacy with innovative tools. Help develop Thunderbolt, a revolutionary app that uses domains as IDs to enable communication without phone numbers or emails. This marks a significant leap in internet privacy and has the potential to impact millions of users worldwide.Location: Hybrid or...

  • Procurement Category Manager

    1 semana atrás

    Leiria, Portugal Phiture Tempo inteiro

    Job Description: We dream. We Do. We Deliver About Merkle Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and our performance, Merkle delivers holistic...