Czech Customer Advisor for a E-commerce Company

2 meses atrás

Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Do you want to contribute to an outstanding customer representative service?**
Are you
**Czech **native or fluent with strong communication skills?

Looking to make your career abroad in a multicultural environment?

**So we have the perfect opportunity for you**

Our
**client **is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China

As a customer advisor specialist, your daily responsibilities will include:

- Communication via live chat with existing customers in order to solve their issues related to the client's product & services range available
- Giving information about client to existing customers and prospects via chat
- Secure and deepen client retention, contribute to an excellent customer support
- Secure that all complaints are being recognized, recorded and confirmed and solved effectively
- Responsible and reliable attitude to secure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply high-quality service through adherence to given processes and procedures
- Updating database of customers and documenting activities and history for further contacts and campaigns
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native or proficient level of **Czech **(C2)
- Intermediate level of **English** (at least B2)
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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