German Customer Service Agent

2 semanas atrás


Lisboa, Portugal HCL Technologies Tempo inteiro

**German Customer Service Agent (Hybrid)**

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead

**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support or client facing role, preferably in a multi-national environment

**Required Language Thresholds**:

- German (Level C1/C2)
- English (Level B2)

**Skills & Knowledge**
- Advanced level working knowledge of Microsoft Office Suite
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts and bank Holidays

**What We Offer**:

- Location: Hybrid in Lisbon (1 week on-site/1 week remote, alternating);
- Working hours: Monday to Friday (day shift);
- Permanent contract;
- Private health and life insurance from day one in the company;
- Meal allowance on card/voucher;
- Competitive salary;
- Career progression opportunities;
- Parenthood program;
- Our facilities include: An on-site gym, indoor pool, fitness classes and a football pitch. A staff canteen with varied food options and river-facing balcony seating

**hcl_bserv**

**Job Types**: Full-time, Permanent



  • Lisboa, Portugal Gigroup Tempo inteiro

    We are recruiting a Customer Service Agent (m/f/d) for the German market to support customers from one of the greatest German Banks. Your day to day: - You are able to manage all different types of inquiries generated via inbound activities such as chat and email. - From the beginning, you will take an active role in providing excellent and nimble...


  • Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Ensure customer...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    Are you passionate about cars? Do you speak German and are you looking for a remote job in Portugal? We have THE job for you! **German-speaking Customer Advisor**: We are looking for German speakers to provide high-quality customer service for a leading high-end car brand in Europe. **About the Company** It is a global leader in car high-end design and...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    Are you passionate about cars? Do you speak German and are you looking for a remote job in Portugal? We have THE job for you! **German-speaking Customer Advisor**: We are looking for German speakers to provide high-quality customer service for a leading high-end car brand in Europe. **About the Company** It is a global leader in car high-end design and...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Service Agent in Lisbon, Portugal. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our German-speaking customers. You will be responsible for addressing customer inquiries and resolving issues...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a German-speaking Customer Service Agent in Lisbon, Portugal. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our German-speaking customers. You will be responsible for addressing customer inquiries and resolving issues...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Description: Zu unserem Angebot: Die Servicezeiten sind von Mo-Sa 8.00-17.00 Uhr. Überdurchschnittliche Gehaltschancen Karrieremöglichkeiten innerhalb einer international aufgestellten Firma Relocation-Unterstützung (4 Wochen Hotelunterkunft, Flugkostenrückerstattung, Bürokratie) Training & Onboarding Phase   Zu deinem Profil: Guter sprachlicher...


  • Lisboa, Portugal SpotON Connections Tempo inteiro

    **GERMAN SPEAKING CUSTOMER SERVICE - LISBON** On behalf of our Client in Lisbon, we are recruiting for Customer Service Agents! The company provides Customer Service, Acquisition, Technical, Marketing, and other services to some of the largest and most recognizable brands globally. **About Lisbon**: Lisbon is a very attractive city for relocation, the city...

  • Customer Support

    3 semanas atrás


    Lisboa, Portugal GIGROUP Tempo inteiro

    We are recruiting a Customer Service Agent (M/F/d) for the German market to support customers from one of the greatest German Banks. Your day to day: - From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer...


  • Lisboa, Portugal KGR Tempo inteiro

    We are recruiting for an international company a German speaking Customer service Agent, **Remote possible in Portugal** **Missions**: - Communicate with customers using various channels - Ensure customer satisfaction and provide professional customer support - Support standard queries - Develop an understanding of customer’s position and service...


  • Lisboa, Portugal KGR Tempo inteiro

    We are recruiting for an international company a German speaking Customer service Agent **Missions**: - Communicate with customers using various channels - Ensure customer satisfaction and provide professional customer support - Support standard queries - Develop an understanding of customer’s position and service delivery requirements to enable the...

  • Service Desk Agent

    4 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Service Desk Agent Location: Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide professional customer support - Support standard queries...

  • Customer Support Agent

    4 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: German Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary + bonuses **DUTIES AND RESPONSIBILITIES**: - Ensure customer satisfaction and provide professional customer support - Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow -...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    **German-speaking Customer Service in Lisbon** Are you a troubleshooting person and your mother tongue is German? Want to be part of a greater market platform? We offer you an exciting position with great benefits and career opportunities in sunny Lisbon. **German-speaking Customer Service in Lisbon** We are looking for German speakers to provide...


  • Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    In collaboration we are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Location: Lisbon (Santos), Portugal Employment type: Full-time **DUTIES AND...


  • Lisboa, Portugal City Job Offers Tempo inteiro

    Are you a troubleshooting person and your mother tongue is German? Want to be part of a greater market platform? We offer you an exciting position with great benefits and career opportunities in sunny Lisbon. **German-speaking Customer Service in Lisbon** We are looking for German speakers to provide high-quality customer service for a top company in the...


  • Lisboa, Portugal SmartRecruitments Tempo inteiro

    **Remote Work - Equipment provided** Our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.. **Your tasks**: - Provide customer inquiries with timely and...


  • Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Are you a Danish speaker looking for a new challenge in sunny Lisbon?We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.Descrição/Funções:Communication:Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen...

  • Customer Support Agent

    4 semanas atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would be managing a social media part of a popular streaming service platform. Position: Customer Support Agent Location: Lisbon,...


  • Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon (Santos), Portugal ...