Receptionist (H/m/x)

Há 3 dias

Lisboa, Portugal The Central House Tempo inteiro

We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.

We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.

**Job description**:

- Maintain a friendly, cheerful and courteous demeanour at all times.
- Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.
- Assist in registering guests and assigning rooms/beds.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations.
- Performs other duties as assigned, requested or deemed necessary by management
- Thoroughly understand and adhere to proper credit, check
- cashing, and cash handling

policies and procedures.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Maintain the cleanliness and neatness of the front desk area.
- Run the day end / night audit & police report.
- Work closely with the Financial Department to ensure accounting coherence.
- Availability for a rotating schedule.
- Maintain fluid communication with the different departments.
- Respond to customer queries, concerns and complaints.

**Essential studies and experience required**:

- Studies in Tourism and/or professional training in tourist accommodation management.
- Proficiency in Microsoft Office (Word, Outlook, PowerPoint ).
- Native Portuguese speaker.
- High level of English is essential.
- Knowledge of other languages would be an asset.
- Knowledge of the MEWS programme highly valued.

**Qualities**:

- Good team player.
- We are looking for people who are attentive and have excellent customer service skills.
- You are communicative.
- Motivated and committed to your work.

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