Italian Customer Advisor for Airline Company

2 meses atrás


Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Do you want to work with one of the world's leading airlines?**
Are you **Italian** native or fluent with strong **English** communication skills?

Looking to make your career in a multicultural environment in the sunny and happy **Lisbon**?

**So we have the perfect opportunity for you**

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

- Provide assistance to an international flying company that supports airlines all over the world
- Being part of a team specialized in offering support through written and phone communication
- Adapt easily to different scenarios and constant updates like aviation demands nowadays
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native or proficient level of** Italian** (C2)
- Advanced level of **English** (at least C1) both verbal and written
- Ability to adapt to a challenging software system.
- Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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