Continuous Improvement Manager

1 semana atrás


Porto, Portugal HAYS Tempo inteiro

New Shared Service Center | Continous Improvement | Finance

We're currently working with a US multinational company, which is starting the implementation of a Shared Service Center in Porto. They are looking to build a shared services operation focused on Accounts Payable, with further expansion into other functions planned in the mid term. The Continuous Improvement Manager will measures and optimize processes on center level in alignment with global Business Process Organization (BPO).

**Your new role**:
Monitors process performance within SSC based on consistent targets and benchmarks and clearly defined service catalog
Establishes metrics to measure service performance, quality, and customer satisfaction and
regularly review performance with key customers
Works in a global process expert network with BPO and other service centers on process improvement initiatives
Assures process compliance with corporate policies, regulatory guidelines and SSC internal
control system

**Drives innovation & continuous improvement**: exchanges on new initiatives on center level for respective processes, executes initiatives (in alignment with BPO)
Establishes functional requirements for technology impacts for respective center
Translate process change into IT requirements (preliminary analysis, development of business concepts together with IT)
No operations responsibility

**What you'll need to succeed**:
BSc. Degree in Accounting, Finance, or Business Administration;
US GAAP work experience required (mandatory)
5-10 years of solid experience working in a BSC or Business Process Outsourcing environment
Demonstrated successful experience in delivering process efficiencies through simplification, automation & standardization
Process driven with relationship building skills, especially in a complex and multi relationship environment (external and internal)
MS Office proficiency with advanced Excel skills; Very good knowledge of SAP ERP and xSuite
Fluent in English #1029093

According to the experience



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