Turkish Customer Support

3 semanas atrás


Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services
- **the best-loved video streaming website in the world.**

You will be part of a
**multicultural team based in Lisbon**, where you will provide
**outstanding multi-channel support** to users of the service.

You can see the details below and we would be happy to address any questions you might have.

**REQUIREMENTS**
- Fluent in **Turkish (C1) & English (B2)**;
- Strong **analytical**,** problem solving **and** technical troubleshooting skills**;
- Excellent** interpersonal skills**, able to be empathetic with colleagues and customers alike;
- Excellent professional** writing skills **and good** typing speed.**:

- **Shifts**: Monday to Friday 09:00-18:00h

**RESPONSIBILITIES**
- Provide **general and technical support**;
- **Identify**, **troubleshoot**, **document** and **categorize** cases and possible bugs;
- Make **well-balanced decisions** and help resolve inquiries according to **defined policies **and **procedures**;
- **Escalate** complex problems according to defined procedures.

**OUR OFFER**
- **Competitive** **base** **salary** and **benefits**;
- **Training** and **career development** opportunities;
- **A fast paced**, **ever evolving** environment;
- A culture of **respect** and **human empowerment**;
- Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
- Company managed facilities with resting areas and everyday commodities

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Jun 05 2023

**About Cognizant



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