Technical Writer

2 semanas atrás

Porto, Portugal BySide Tempo inteiro

Our platform is directly integrated and used by companies all over the world: from banks, to some of the biggest retailers, telecommunication companies and call centres. We manage big data in real-time, handling more than 13.000 million pageviews and 12 million calls a year, providing services such as Click2Call, call tracking, inbound calls, IVRs, etc.

As a
**Technical Writer**, you will join a product team with the responsibility of producing clear and concise technical documentation that effectively conveys complex information to diverse audiences.

**Main Responsibilities**
- Develop technical documentation, including user manuals, quick start guides, API documentation, system documentation, and other technical materials, designed to elucidate intricate concepts in a comprehensible manner.
- Oversee the generation, delivery, and upkeep of documentation throughout its entire lifecycle.
- Collaborate with the team to tailor our documentation to fulfill the requirements of users, stakeholders, and the organization.
- Prioritize the user experience by crafting documentation that is easily understood and user-friendly.
- Work closely with both technical and non-technical teams to ensure that the documentation aligns with user needs and the product development process.
- Establish, maintain, and enhance style guidelines for technical documentation, adhering to company standards and industry best practices.
- When required, manage and enhance the infrastructure for technical documentation.
- Provide support to other teams on terminology and language-related matters directly tied to the product.

**Key Requirements**
- Minimum of 2 years of work experience in roles related to Technical Documentation, Documentation Management, Software Engineering, or closely related fields.
- University degree, preferably in Technical Communication, Informatics, or related disciplines.
- Proficiency in writing and communication, capable of conveying complex information clearly and concisely.
- Excellent communication skills in both Portuguese and English, both spoken and written.
- Effective at managing multiple tasks and priorities simultaneously.
- Proficient in researching and comprehending complex technical concepts and terminology.
- Familiarity with technical writing tools like DocBook and Markdown, as well as Git version control workflows.
- Strong attention to detail to ensure accuracy and consistency in your work.
- Effective time and resource management skills.
- Strong interpersonal and communication abilities.

**Additional Requirements**
- Ability to interact effectively with other teams and be a team player
- Curiosity and interest in innovation and technology
- Experience working in a modern agile software engineering environment.

**What We Offer**
- A hybrid working model (remote + office)
- Flexible working hours
- An onboarding program to guide you through all the company's departments
- Several amenities and perks
- Unique office space in the historical centre of Porto
- All the benefits of a large corporation combined with an informal and friendly environment
- A commitment to your development (we enjoy sharing and learning), with a career plan and regular feedback (regular 1-1 meetings and performance reviews).

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