Customer Support Agent

3 semanas atrás

Faro, Portugal SmartRecruitments Tempo inteiro

We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team
The aim of the role is to keep customer satisfaction at the heart of everything you do. The focus of the role is to answer incoming calls from customers to fulfil their requests, along with making outbound calls to customers.
Remote in Portugal
40 Hours per week on a rotational shift pattern from Monday to Sunday
Responsibility
- Answer incoming calls from customers and assist them with their queries.
- Verify customers' identity by following company procedures before discussing any accounts, products, or information.
- Keep customers' information up to date on the internal CRM system.
- Assist customers with their queries, provide information on products, and take payments over the phone.
- Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
- Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
- Escalate customer complaints to the complaints team or management.

Your Profile
- Fluent written and verbal communication skills in Dutch;
- Moderate English skills (B2 level);
- Excellent communication skills;
- Experience in telephone customer service / call center environment (preferred).

Our Offer
- Fixed-term, renewable employment contract;
- Initial contract with a duration of 12 months;
- Private health insurance directly after contract signature (additionally to the standard insurance)

  • Customer Support Agent with Norwegian

    Há 5 dias

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with **_Norwegian _**in Portugal - No Experience Needed: training provided **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer...

  • Customer Support Agent with Dutch

    3 semanas atrás

    Faro, Portugal SmartRecruitments Tempo inteiro

    **Customer Support Agent with Dutch in Portugal**: - ** No Experience Needed: training provided** **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer concerns **About...

  • Customer Support Agent with German

    2 semanas atrás

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with _German _in Portugal No Experience Needed: training providedYour Responsibilities: Arranging service appointments with service centers and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concernsRequirements: Fluency in _German...

  • Customer Support Agent with German

    4 semanas atrás

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with **_German _**in Portugal - No Experience Needed: training provided **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer...

  • Customer Support Agent with Dutch

    4 semanas atrás

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with **_Dutch _**in Portugal - No Experience Needed: training provided **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer...

  • Customer Support Agent with Dutch

    1 semana atrás

    Faro, Portugal SmartRecruitments Tempo inteiro

    Customer Support Agent with Dutch in Portugal: No Experience Needed: training providedYour Responsibilities: Arranging service appointments with service centers and dealers Communication with dealers Guarantee cases Towing assistance Professional management of service changes, adjustments and any other customer concernsAbout the project:You will be working...

  • Customer Support Agent with Dutch

    3 semanas atrás

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with **_Dutch _**in Portugal - No Experience Needed: training provided **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer...

  • Customer Support Agent with German

    3 semanas atrás

    Faro, Portugal Smart-Recruitments Tempo inteiro

    Customer Support Agent with **_German _**in Portugal - No Experience Needed: training provided **Your Responsibilities**: - Arranging service appointments with service centers and dealers - Communication with dealers - Guarantee cases - Towing assistance - Professional management of service changes, adjustments and any other customer...

  • Operations Support Agent

    2 semanas atrás

    Faro, Portugal TUI AG Tempo inteiro

    We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Support Agents in Faro, Portugal. You will be the link between Operations Support Hub, Central Functions and across the Destination. You will assist the Operations Support Team Manager with the on boarding and off boarding of the staff and supporting...

  • Operations Support Agent

    2 semanas atrás

    Faro, Portugal TUI Cruises GmbH Tempo inteiro

    We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Support Agents in Faro, Portugal. You will be the link between OperationsSupport Hub, Central Functions and across the Destination. You will assist the Operations Support Team Managerwith the on boarding and off boarding of the staff and supporting all...

  • Customer Care Consultant In Algarve, Portugal

    2 semanas atrás

    Faro, Portugal Blu Selection Tempo inteiro

    Wil je jouw klantgerichtheid en oplossingsgerichte denkwijze gebruiken in een nieuwe uitdaging? Dan zou de rol van Customer Support Agent bij ons perfect voor je kunnen zijn Je zult te maken krijgen met diverse klantvragen, variërend van productadvies tot logistieke opvolging. Jouw doel is om uitstekende ondersteuning te bieden en klanttevredenheid te...

  • French Customer Support

    Há 1 mês

    Faro, Portugal Michael Page Tempo inteiro

    Join Our Team as French Customer Support!Provide guidance and assistance to customers over the phone.About Our ClientA prominent company in its industry is seeking to hire a French Customer Support professional.Main ResponsibilitiesRespond to technical inquiries and provide support.Assist with equipment configurations.Support the use of web content creation...

  • French Customer Support

    4 semanas atrás

    Faro, Portugal Michael Page Tempo inteiro

    Join Our Team as French Customer Support!Provide guidance and assistance to customers over the phone.About Our ClientA prominent company in its industry is seeking to hire a French Customer Support professional.Main ResponsibilitiesRespond to technical inquiries and provide support.Assist with equipment configurations.Support the use of web content creation...

  • French Customer Support

    4 semanas atrás

    Faro, Portugal Michael Page Tempo inteiro

    Provide guidance and help to calling clients.Sobre o nosso clienteA leading company in its sector is looking to recruit a French Customer Support.Principais responsabilidadesRespond technical requests for information and support;Support in equipment configurations;Support in the use of content creation tools for the web;Identify customer needs and advise in...

  • French Customer Support

    2 semanas atrás

    Faro, Portugal Michael Page Tempo inteiro

    Provide guidance and help to calling clients.Sobre o nosso clienteA leading company in its sector is looking to recruit a French Customer Support.Principais responsabilidadesRespond technical requests for information and support;Support in equipment configurations;Support in the use of content creation tools for the web;Identify customer needs and advise in...

  • French Customer Support

    4 semanas atrás

    Faro, Portugal Michael Page Tempo inteiro

    Provide guidance and help to calling clients.Sobre o nosso clienteA leading company in its sector is looking to recruit a French Customer Support.Principais responsabilidadesRespond technical requests for information and support;Support in equipment configurations;Support in the use of content creation tools for the web;Identify customer needs and advise in...

  • French Customer Support

    2 semanas atrás

    Faro, Portugal Michael Page Tempo inteiro

    Sobre o nosso clienteA leading company in its sector is looking to recruit a French Customer Support.Descrição Respond technical requests for information and support; Support in equipment configurations; Support in the use of content creation tools for the web; Identify customer needs and advise in the best way possible; Escalate trouble shooting to the...

  • Operations Support Agent

    2 semanas atrás

    Faro, Portugal TUI Musement Tempo inteiro

    Empresas: TUI MusementWe are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Support Agents in Faro, Portugal. You will be the link between Operations Support Hub, Central Functions and across the Destination. You will assist the Operations Support Team Manager with the on boarding and off boarding of the...

  • Operations Support Agent

    2 semanas atrás

    Faro, Portugal TUI Musement Tempo inteiro

    Sou uma empresa: TUI MusementWe are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Support Agents in Faro, Portugal. You will be the link between Operations Support Hub, Central Functions and across the Destination. You will assist the Operations Support Team Manager with the on boarding and off boarding...

  • Operations Support Agent

    2 semanas atrás

    Faro, Portugal Buscojobs PT C2 Tempo inteiro

    We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Support Agents in Faro, Portugal. You will be the link between Operations Support Hub, Central Functions and across the Destination. You will assist the Operations Support Team Manager with the on boarding and off boarding of the staff and supporting...