Customer Experience Specialist
2 semanas atrás
Who we are
A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
What does the role involve?
The customer experience department plays an essential role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer experience department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CX brings valuable feedback on possibilities for improvements in our services.
This is who you are
You are motivated by providing delight to our customers, you can communicate clearly and providing an excellent customer experience is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way. In addition you are:
- Professional speaking and writing skills in French and English; strong communication skills,
- Strong analytical and critical thinking skills,
- Preferably previous experience in a customer experience/service environment or a customer related role (hospitality, tourism, retail, call-center etc);
- Ability to positively interact with your team and other departments,
- You are based in The Netherlands,
- Available to work 32-40 hours per week;
- Flexible to work 2 evenings per week, with the last shift ending at 19:00PM;
- You are flexible to work at least 2 weekends a month and able to work on some public holidays.
What we offer
- A challenging role in a dynamic, inspirational and fast-growing and international organisation;
- Great secondary benefits including 25 holiday days, holiday allowance, a fantastic pension plan paid for by Catawiki, a referral program with a one-time off referral bonus,
- Catawiki wants to help you celebrate special occasions in life by:
- providing employees with a 100 EURO Catavoucher upon joining and 50 EURO Catavouchers on their birthday month
- extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years,
- additional leave allowances for important life events such as moving, engagement & marriage,
- an additional day of leave each year to Pursue your Passion
- A budget of approx 1000 EURO to equip your home with the right ergonomis work setting or tools
- An employer contribution to a Dutch pension plan
- A bike-leasing program to facilitate your purchase of a bike (incl bakfiets)
- Regular fun on and offline employee activities;
- Lots of room to learn and grow, with excellent opportunities for career development towards sales, marketing or a lead agent role in the Customer Experience department.
**Hear what our current CX Specialists say about the role**:
"As a CX International Specialist at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers.
Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings.
It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki."
Find our more about our team and culture
Our commitment to you
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
Our offices and new way of working
We’ve embraced an activity-based way of working, meaning our team can choose how they split their work week between home and the office, in line with our remote framework and guidelines. In locations whe
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