Customer Service Representative

3 semanas atrás

Porto, Portugal Arrow Electronics, Inc. Tempo inteiro

**Position**:
Customer Service Representative

As
**Arrow Global Components **(AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

**What will you do?**
- Order to Invoice process
- Communicate with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
- Order Management
- Management of all relevant backlog alerts
- Management and response to all requested customer backlog changes
- Cooperate with other departments like Sales, Asset and Logistics
- Drive On-Time-Delivery performance in line with customer and company goals
- Generate customer satisfaction
- Drive efficiency

**What are we looking for?**
- English C1 level and Italian/French/Spanish skills (both spoken and written)
- Good knowledge of MS office, incl. advanced knowledge of Excel
- Customer Service or Sales experience
- Accountability
- Communication and coordination skills
- Customer oriented attitude
- Team player

**What we offer?**
- Employee benefits
- Interesting career development opportunities in a quickly growing environment
- Fantastic working culture where you can make an impact
- Reliable & trusting employment relationship

You're probably wondering what Arrow is, we assure you that you already know us but you don't realize it yet By the time you make your morning coffee you've probably been in contact with us at least 5 times, and by the time you go to bed - at least 20 times Everything from cars to coffee makers, Arrows helps to design and create it. We provide expertise and support for the complete lifecycle of electronic components and computing services by our distribution services.

The work we do is everywhere, from things you've never seen to things you can't live without. A Fortune 500 company with more than 18,800 employees in over 80 countries, we guide innovation forward for the world's leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

LI-NC

**Location**:
PT-Porto, Portugal (Avenida da Boavista)

**Time Type**:
Full time

**Job Category**:
Business Support

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