Customer Service for Gaming German Speaker

4 semanas atrás


Lisboa, Portugal SmartRecruitments Tempo inteiro

**Remote Work - Equipment provided**

Our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience..

**Your tasks**:

- Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
- Take personal ownership of customer requests and maintain accountability for follow-through;
- Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
- Consistently implement management mentoring to reach departmental goals;
- Support less-experienced agents by sharing best practices;
- Perform other duties as assigned.

**What you need**:

- Fluency in German (must be at least C1)
- Fluent in English (at least C1)
- Player and support oriented attitude, with a knack for helping others;
- Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

**Offer**:

- Salary 1600 gross per month
- Public and private health insurance provided by the employer.
- The first contract for 12 months, with the possibility of signing a permanent one after 2 years (or renewing the previous one)



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