Dutch-speaking Customer Service
2 semanas atrás
**Dutch-speaking Customer Service in Lisbon**
Are you a patient, empathetic, and troubleshooting person? If problem-solving and excellent customer service come naturally to you, this offer is for you.
**Dutch-speaking Customer Service in Lisbon**
We are looking for Dutch speakers to provide high-quality customer service for a webshop If problem-solving and provide a high quality of service come naturally from you, read on and apply
**About the Company**:
It's a British multinational publishing and education company headquartered in London, England. It was founded as a construction business in the 1840s but switched to publishing in the 1920s. Likewise, it is the largest education company and was once the most extensive book publisher globally.
**The Profile**:
- You are fluent in German and have excellent communication skills in English (B2).
- You enjoy dealing with people, and you have excellent communication skills
- **You have an international mindset, and you are happy to relocate to sunny Portugal**
- You have an excellent knowledge of the MS Office suite
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and practices
**Your responsibilities**:
- Identify customers needs to diagnose and resolve problems
- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, refunds
- Handle calls from customers who have ordered or bought product/s
- Offer support on queries regarding product availability
- Assist with click and collecting orders
- Ensures timely and efficient resolution of customers’ inquiries
**Benefits**:
- Full-time position
- Long-term contract
- Competitive salary
- Extra incentives and over achievement bonus
- Real growth opportunities to progress in your career
- Receive a bonus for referring your friends
- Possibilities to grow inside the company
Work for an international company while discovering Lisbon's landscapes and getting to know new cultures. Don't miss this opportunity to start an international career and move to sunny Portugal.
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