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Junior Commercial Manager
3 semanas atrás
**Descrição do cargo**:
Pessoa encarregue pela Gestão da rede de Pontos Pack no território para si definido, incluíndo angariação, cancelamentos, formações e gestão do dia a dia, assegurando a qualidade da rede, assim como a satisfação da mesma. Neste caso a zona de maior incidência será a zona do Porto.
**Responsabilidades e funções**:
- Aprovar todas as angariações dos Lead Adcquisition Specialist, tendo em conta a localização, potencial e características próprias do negócio
- Activar e formar todos os novos pontos que entrem na rede, garantindo o seu bom funcionamento
- Gerir as incidencias durante as primeiras semanas de actividade dos novos pontos.
- Prevenir aumento da rotatividade da rede, procurando sempre optimizar o funcionamento dos pontos
- Gerir os cancelamentos de pontos, seguindo os processos definidos. Assim como substituir o referido ponto de maneira a assegurar a satisfação do cliente final
- Encontrar potenciais negocios na sua zona que não tenham sido identificados pelos Lead Acquisition Specialist
- Account Management trimestral dos seus pontos, mediante visitas físicas, chamadas telefónicas ou videochamadas, garantindo um bom nível de satisfação da rede
- Implementar as iniciativas estratégicas necessárias, para continuar a inovar e optimizar os processos actuais bem como melhorar a satisfação e eficiencia da rede de Pontos Pack
- Cumprir com os reports estabelecidos pelo seu Área Manager
**Objetivos**:
- Alcançar os objetivos de zona em relação a números de pontos e satisfação do serviço dos mesmos
- Planear visitas de maneira a garantir o contacto com 100% da rede ao longo do trimestre
- Propor ou implementar novas estratégias para a diminuição da rotatividade e um aumento do NPS dos pontos
**Habilidades**:
- Skills comerciais e de comunicação
- Óptima construção de relações
- Orientação para o cliente e para resultados
- Excelentes skills de negociação
- Capacidade de priorizar e organizar o seu trabalho em ambiente multitasking
**Nível de Experiência**:
- 2 ou mais anos de experiência em posição semelhante
- Conhecimentos de CRM (Pipedrive, Hubspot ou Salesforce)
- Conhecimentos de MS Office
**Qualificações**:
- Carta de condução válida em Portugal
- Licenciatura
- Inglês B2
**Tipo de oferta**: Full-time
**Benefícios**:
- Automóvel
- Cartão/Ticket refeição
- Estacionamento gratuito
- Telemóvel da empresa
Horário de trabalho:
- De segunda à sexta-feira
- Turno de 8 horas
Idioma:
- Inglês (preferencial)
Licença/Certificação:
- Carta de condução Categoria B (obrigatório)
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