Senior Team Leader

Há 7 dias

Aveiro, Portugal Vertente Humana Tempo inteiro

Vertente Humana, a recruitment and selection, temporary work, training and outsourcing company, in great expansion in its sector of activity, and operating in the area of integral human resources management, is recruiting for a client company**, a Senior Team Leader (M/F) who speaks both french and english for Aveiro.**

**As a Senior Team Leader your mais tasks would be**:

- Motivate as a leader, controlling turnover and retaining potential and motivated team members;
- Monitor and report team performance (correct call treatment, case treatment.);
- Give advisors and team leaders feedback on their individual performance to improve and motivate their daily work;
- Develop strategies for improvement of results/LOB upon need;
- Distribute and balance the workload over the advisors and team leaders;
- Distribute tasks between agents and coaches managing the work calendar;
- Make sure processes and procedures are up to date;
- Offer support in critical problems (case escalations, emergencies, customer complaints);
- Take care of logistic problems (office supplies, general working conditions),
- Responsible of team administration;
- Perform other tasks/duties as assigned by management depending on service needs;
- Collect metrics, analyze these and report to customer / management / quality team;
- Provide other reports to management, as needed;
- Review of the data with PM and support preparing actions accordingly.

**What we need you to have**:

- Eexcellent French level (oral and written) and fluency in English;
- One year of previous experience in managing a team (Costumer Service is a plus);
- Ability to adapt to a fast-paced industry;
- Strong analytics and coaching skillsg;
- Good communication skills and are a team player and empathetic;
- Excellent Customer Care skills;
- Team building abilities: capacity to motivate and inspire people;
- Good organizational capacity.

**What we offer**:

- Strong compensation package;
- Personal and career development programs and mentoring to develop skills;
- Possibility to participate in a growing multicultural Project;
- Work in a diverse environment with people from over 75 nationalities;
- Other internal benefits (ex. free medical appointments at the office);
- We promote inter-company mobility to work at any of our sites around the world.

**Workplace**:Work on-site in Aveiro, Portugal

**Schedule**:Flexible Schedule

If you are interested in this opportunity, send us your CV

**Tipo de oferta**: Período Integral

**Benefícios**:

- Horário flexível

Horário de trabalho:

- Horário flexível

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