Polish Customer Advisor for a Concierge Company
3 meses atrás
**Come and work with us.**
**Do you want to work with a worldwide leader in concierge and loyalty services company?**
Are you **Polish **native or fluent with strong **English** communication skills?
Looking to make your career in a multicultural environment in sunny and happy **Lisbon**?
**So we have the perfect opportunity for you**
Your future project: join our **Polish Customer Support** team.
**Our client** is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
- Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
- Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Research information and solve problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- Native or proficient level of **Polish (C2)**:
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Courtesy, active listening, availability and personalized follow-up
- Customer-oriented, willingness to provide personalized care
- Have attention to detail and quality of service: thoroughness, precision, reliability
- People-oriented, value-added interpersonal skills
- Use of Office and CRM tools
- Early adopter of technology
- Makes the customers feel confident that their needs are being met
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever**
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Polish Customer Advisor for a Concierge company - Lisbon, Portugal Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Polish native or fluent with strong English...
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Lisboa, Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Polish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you Your future project: join our Polish Customer...
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Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Polish Customer Advisor for a Concierge company - Lisbon, Portugal Do you want to work with a worldwide leader in concierge and loyalty services company?Are you Polish native or fluent with strong English communication...
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Lisboa, Portugal Foundever™ Tempo inteiroCome and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Polish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future project: join our...
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