Hospitality Operations

**WANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?**

Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands

**What is Selina?**

Our Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

Our internal ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, CoWorking, Art & Design, Community Outreach, Education, Surf, Sales, Marketing, and Technology.

At Selina, every challenge is a wave desiring to be ridden and since _we're all equal before a wave_ _our team is always ready to take them and succeed. But always rememberThe best surfer out there is the one having the most fun.

**Summary**

We offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas in the hospitality industry.

**As an Operations Rockstar you will**:

- To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
- Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
- Work closely with the tours & travels team.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To assist the process all guest check-ins and early check outs
- Provide sales support to the location
- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
- Be the main contact to Selina Reservations center.
- Manage communication with guests and deal with complaints.
- Work closely with the back-office team, including inventories and reports.
- Ensure standard customer service.
- Day-to-day support to the housekeeping department
- Create a community experience in collaboration with the community team.
- Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.

**Besides the Selina ultimate learning experience... You also receive**:
**During your Internship**:
Free accommodation
2 meals per day in your Internship Location
Full free access to the Selina CoWork spaces
Your birthday is time off
Cultural events and Wellness activities at Locations
Voluntary Activities - Selina Gives Back
Selina Experience:
30% OFF Accommodation
25% OFF Friends and Family
20% OFF F&B and Retail

**Upon Completion of your Internship**:
Up to 12,500 tokens that you can redeem on a future stay at any
Selina around the globe
Certificate of Internship Completion

**It only takes to be**:

- Currently enrolled in the university
- Able to provide a university letter confirming the internship period
- Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

This will be unlike any other internship You’ll have fun, gain incredible experience, and learn constantly. **Are you in?