Engineering Manager
3 semanas atrás
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
**The team**:
**Role purpose**:
The role of an Engineer Manager in the Voice Telco Team is to lead a team of developers that will design, develop, and maintain software products enhancing customer experiences by staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving. This Manager should be hands-on and spending part of the time doing development.
**Responsibilities**:
- Foster a collaborative and innovative environment to drive continuous improvement and excellence.
- Develop and execute the organisations' product strategy in alignment with business objectives.
- Support the professional growth and development of team members through coaching, training, and mentorship. Provide opportunities for skill enhancement and knowledge sharing.
- Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges.
- Writing high-quality, efficient, and maintainable code. Should follow coding best practices and contribute to the development of software modules, features, and functionalities.
- Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions.
- Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
**Skills, competencies and qualifications**:
Required:
- 3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams.
- Experience and able to hire and onboard developers.
- Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like Node.js, Django, Ruby on Rails, or.NET.
- A portfolio of past projects showcasing full-stack development skills.
- Ability to work independently and as part of a collaborative team.
- Strong commitment to delivering high-quality code and solutions on time and within scope.
- Bachelor's degree (or equivalent) in relevant discipline.
Desirable:
- Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.
**Other requirements**:
- This position requires the ability to be On Call.
**Benefits**:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
LI-RS1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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